Intermodal Dispatch Specialist | Customer-Focused & Growth

C&K Trucking; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

MEDLOG USA is seeking a Dispatcher - Intermodal to provide exceptional customer service and serve as the primary communication link for contractors. You will assign loads, monitor hours of service, and keep our customers informed with timely updates.

Ideal candidates bring 1–3 years in intermodal dispatch, strong Excel/Outlook skills, and a collaborative, proactive mindset. This is a full-time, on-site role supporting MEDLOG USA’s growing logistics operations.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 1-3 years’ experience in the intermodal industry; dispatch preferred.
• Proficiency in Microsoft Excel and Outlook as well as overall computer skills.
• Excellent verbal and written communication skills.
• Strong conflict resolution and problem-solving skills.
• Ability to multi-task while maintaining a positive attitude.
• Hold true to company core values: Contractor and Customer Focused, Accountable, Innovative, Relationship Builder, Exceed Expectations, and Purposeful Communicator.

Responsibilities

• Assign loads to contractors promptly and efficiently.
• Inform Customer Service Representatives of daily developments.
• Monitor contractors’ HOS to optimize schedules.
• Update database with route, status, and timestamps.
• Document delays, dry runs, yard stops, and appointments in the TMS.
• Share important information with contractors about orders, traffic, obstacles and requirements.
• Communicate contractor pay, chassis availability and appointment times.
• Track order costs and billing information.
• Confirm contractors’ completed delivery information.
• Track container movements and plan accordingly.
• Receive emergency and non-emergency calls and log details.
• Understand cut-off times for deliveries and schedule accordingly.
• Resolve contractor issues timely and professionally.
• Schedule: M-F days.

Skills

Excel

Outlook

Communication

Multi-tasking

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

TMS

Job description

MEDLOG USA is seeking a Dispatcher - Intermodal to provide exceptional customer service and serve as the primary communication link for contractors. You will assign loads, monitor hours of service, and keep our customers informed with timely updates.

Ideal candidates bring 1–3 years in intermodal dispatch, strong Excel/Outlook skills, and a collaborative, proactive mindset. This is a full-time, on-site role supporting MEDLOG USA’s growing logistics operations.