Intermodal CSR: Customer Success & Logistics Coordination

MEDLOG S.A.; Savannah (GA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Job summary

MEDLOG USA is seeking an Intermodal Customer Service Representative to process orders in our Transportation Management System and relay updates to customers and dispatch. You will be the first contact for inquiries, managing a high volume of emails and calls with strong communication and organizational skills.

Responsibilities include monitoring loads, notifying stakeholders of changes, creating TMS templates, and coordinating with dispatch to resolve issues.

Qualifications

• High school diploma or equivalent.
• 1-3 years’ experience in customer service; intermodal industry preferred.
• Proficiency in Microsoft Excel and Outlook as well as overall computer skills.
• Excellent verbal and written communication skills.
• Strong conflict resolution and problem-solving skills.
• Ability to multi-task while maintaining a positive attitude.
• Self-Motivated / Detail oriented / Ability to prioritize.

Responsibilities

• Analyze and identify potential late and at-risk deliveries and facilitate creative resolutions for problems discovered on all load issues to meet or exceed customer's expectations.
• Monitor and track loads so that timely notification can be made to internal/external customers regarding late pickups and/or deliveries and any other changes that may occur.
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.
• Create templates on our TMS for orders put in by customers.
• Process customer orders and relay information to dispatch.
• Tracing orders to provide order updates or changes throughout the day.
• Willingness and ability to solve customer issues in a timely and professional manner.
• Coordinate emergency moves by working with dispatch.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Perform other duties as assigned.
• Schedule: Monday - Friday; 7a - 4p

Skills

Customer service

Communication

Time management

Multi-tasking

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Job description

MEDLOG USA is seeking an Intermodal Customer Service Representative to process orders in our Transportation Management System and relay updates to customers and dispatch. You will be the first contact for inquiries, managing a high volume of emails and calls with strong communication and organizational skills.

Responsibilities include monitoring loads, notifying stakeholders of changes, creating TMS templates, and coordinating with dispatch to resolve issues.