Customer Service Representative - Intermodal

C&K Trucking; United States; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life and Disability Insurance

Job summary

MEDLOG USA is seeking an experienced Intermodal Customer Service Representative to manage customer orders in our Transportation Management System (TMS) and relay updates to customers and our dispatch team. This role serves as the first point of contact for customer questions, requiring excellent communication and a positive attitude to handle a high volume of emails and calls.

The CSR must excel in time management, prioritization, and collaboration with dispatch to resolve issues and meet

Qualifications

• High school diploma or equivalent required.
• 1-3 years’ experience in customer service; intermodal industry preferred.
• Proficiency in Microsoft Excel and Outlook; strong computer skills.

Responsibilities

• Analyze and resolve potential late and at-risk deliveries and coordinate resolutions with dispatch.
• Monitor and track loads and provide timely notifications to customers of changes.
• Process customer orders in the TMS and relay information to dispatch.
• Maintain records, compile data, and perform general administrative duties.
• Build and maintain relationships with customer accounts through open communication.

Skills

Customer service

Intermodal

Effective communication

Time management

Multi-tasking

Positive attitude

Self-motivated

Detail oriented

Relationship building

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Outlook

Job description

Position: Customer Service Representative - Intermodal

Location: 114 Gulfstream Road

Job Id:774

# of Openings:1

Join a Global Leader in Transport & Logistics — MEDLOG USA

At MEDLOG USA, we don’t just move goods — we move industries forward. As one of the fastest-growing logistics providers globally, we offer innovative, sustainable, and customer-focused solutions across the supply chain. Our strength lies in our people: a diverse, dedicated team committed to excellence, safety, and continuous improvement.

We believe in empowering our employees with opportunities for growth, collaboration, and impact. Whether you're on the road, in the yard, or behind the scenes, your work drives global trade and connects communities.

Be part of a company that values integrity, innovation, and inclusion. Be part of MEDLOG.

Job Description and Responsibilities:

The Intermodal Customer Service Representative (CSR) is responsible for processing orders placed by our customers in our Transportation Management System (TMS) and then communicating order details and updates to our customers and our dispatch team. This position serves as the initial point of contact for customer questions and concerns. The CSR must have excellent communication skills, a strong work ethic, and a positive attitude to handle a high volume of emails and phone calls. To succeed in this position, you must be proficient with time management, prioritization, and have the desire to meet or exceed the needs of our customers. This position requires great communication and organizational skills while maintaining a positive attitude.

• Analyze and identify potential late and at-risk deliveries and facilitate creative resolutions for problems discovered on all load issues to meet or exceed customer's expectations
• Monitor and track loads so that timely notification can be made to internal/external customers regarding late pickups and/or deliveries and any other changes that may occur
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data
• Create templates on our TMS for orders put in by customers
• Process customer orders and relay information to dispatch
• Tracing orders to provide order updates or changes throughout the day
• Willingness and ability to solve customer issues in a timely and professional manner
• Coordinate emergency moves by working with dispatch
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Perform other duties as assigned
• Schedule: Monday - Friday; 7a - 4p

Required Qualifications:

• High school diploma or equivalent
• 1-3 years’ experience in customer service; intermodal industry preferred
• Proficiency in Microsoft Excel and Outlook as well as overall computer skills
• Excellent verbal and written communication skills
• Strong conflict resolution and problem-solving skills
• Ability to multi-task while maintaining a positive attitude
• Self-Motivated / Detail oriented / Ability to prioritize
• Accountable to company core values: Customer and Contractor Focused, Innovative, Relationship Builder, Accountable, Purposeful Communicator, and Exceeds Expectations

Work Authorization:

• Authorization to work in the U.S.
• Health, Dental, and Vision Insurance
• Life and Short-Term & Long-Term Disability Insurance