Dispatcher - Intermodal

MEDLOG S.A.; Fort Worth (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life and Disability Insurance

Job summary

MEDLOG USA is seeking a Dispatcher - Intermodal to provide exceptional customer service and act as the primary liaison with contractors. The role requires monitoring hours of service, coordinating loads, and ensuring accurate status updates.

The position emphasizes strong communication skills, multi-tasking ability, and a proactive, problem-solving mindset to maintain efficient intermodal operations across our network.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 1–3 years in intermodal or dispatch preferred.
• Proficiency in Excel and Outlook; strong computer skills.
• Excellent written and verbal communication; bilingual in English/Spanish preferred.
• Ability to multi-task, stay positive, and resolve conflicts effectively.

Responsibilities

• Provide excellent customer service and act as the main communications link with contractors.
• Schedule loads Mon–Fri 8a–5p with Saturday rotation; assign loads to contractors.
• Monitor contractor Hours of Service and adjust routes to maximize turnaround.
• Update database and TMS with routes, statuses, and timestamps.
• Inform Customer Service of developments to keep customers updated.
• Document delays, yard stops, and appointments in the system.
• Communicate contractor pay, chassis availability, and appointment times.
• Track order costs and billing information; confirm deliveries.

Skills

Bilingual English/Spanish

Excellent communication

Problem solving

Multitasking

Detail oriented

Self-motivated

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Excel

Microsoft Outlook

Job description

Join a Global Leader in Transport & Logistics — MEDLOG USA

AtMEDLOG, we don’t just move goods — we move industries forward. As one of the fastest-growing logistics providers globally, we offer innovative, sustainable, and customer-focused solutions across the supply chain. Our strength lies in our people: a diverse, dedicated team committed to excellence, safety, and continuous improvement.

We believe in empowering our employees with opportunities for growth, collaboration, and impact. Whether you're on the road, in the yard, or behind the scenes, your work drives global trade and connects communities.

Be part of a company that values integrity, innovation, and inclusion. Be part of MEDLOG.

Join a Global Leader in Transport & Logistics — MEDLOG USA

AtMEDLOG, we don’t just move goods — we move industries forward. As one of the fastest-growing logistics providers globally, we offer innovative, sustainable, and customer-focused solutions across the supply chain. Our strength lies in our people: a diverse, dedicated team committed to excellence, safety, and continuous improvement.

We believe in empowering our employees with opportunities for growth, collaboration, and impact. Whether you're on the road, in the yard, or behind the scenes, your work drives global trade and connects communities.

Be part of a company that values integrity, innovation, and inclusion. Be part of MEDLOG.

Job Description and Responsibilities:

The Dispatcher - Intermodal willprovide excellent customer service and have a great willingness to help, wherever needed, while being the main line of communication with the contractors.

• Schedule: Mon - Fri; 8a - 5p with Saturday in rotation with the team
• Assign loads to the contractors in a timely and efficient manner
• Inform our Customer Service Representatives of all developments throughout the day so they can keep our customers updated
• Monitor contractors’ HOS to route and prioritize contractors’ schedules to maximize turnaround
• Update database in a timely manner with appropriate route, delivery status, and time stamps
• Document in our TMS for delays, dry runs, yard stops, missed loads, appointments etc.
• Update contractors with important information about orders, traffic, obstacles, and requirements
• Communicate contractor pay, chassis availability and appointment times
• Track order costs and billing information
• Confirm contractors’ completed delivery information
• Track where empty containers need to go and plan accordingly
• Receive emergency and non-emergency calls and record significant information
• Understand and manage cut-off times for deliveries to ensure proper scheduling
• Willingness and ability to solve contractors’ issues in a timely and professional manner
• Schedule:

Minimum Required Qualifications:

• High school diploma or equivalent; college degree preferred
• 1-3 years’ experience in the intermodal industry; dispatch preferred
• Proficiency in Microsoft Excel and Outlook as well as overall computer skills
• Excellent verbal and written communication skills
• Bilingual: English/Spanish strongly preferred
• Strong conflict resolution and problem-solving skills
• Ability to multi-task while maintaining a positive attitude
• Self-Motivated / Detail oriented / Ability to prioritize
• Hold true to company core values:Contractor and Customer Focused, Accountable, Innovative, Relationship Builder, Exceed Expectations, and Purposeful Communicator

Work Authorization:

• Authorization to work in the U.S.
• Health, Dental, and Vision Insurance
• Life and Short-Term & Long-Term Disability Insurance