Intermodal Dispatcher: Route, Resolve & Deliver Excellence

MEDLOG S.A.; Fort Worth (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life and Disability Insurance

Job summary

MEDLOG USA is seeking a Dispatcher - Intermodal to provide exceptional customer service and act as the primary liaison with contractors. The role requires monitoring hours of service, coordinating loads, and ensuring accurate status updates.

The position emphasizes strong communication skills, multi-tasking ability, and a proactive, problem-solving mindset to maintain efficient intermodal operations across our network.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 1–3 years in intermodal or dispatch preferred.
• Proficiency in Excel and Outlook; strong computer skills.
• Excellent written and verbal communication; bilingual in English/Spanish preferred.
• Ability to multi-task, stay positive, and resolve conflicts effectively.

Responsibilities

• Provide excellent customer service and act as the main communications link with contractors.
• Schedule loads Mon–Fri 8a–5p with Saturday rotation; assign loads to contractors.
• Monitor contractor Hours of Service and adjust routes to maximize turnaround.
• Update database and TMS with routes, statuses, and timestamps.
• Inform Customer Service of developments to keep customers updated.
• Document delays, yard stops, and appointments in the system.
• Communicate contractor pay, chassis availability, and appointment times.
• Track order costs and billing information; confirm deliveries.

Skills

Bilingual English/Spanish

Excellent communication

Problem solving

Multitasking

Detail oriented

Self-motivated

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Excel

Microsoft Outlook

Job description

MEDLOG USA is seeking a Dispatcher - Intermodal to provide exceptional customer service and act as the primary liaison with contractors. The role requires monitoring hours of service, coordinating loads, and ensuring accurate status updates.

The position emphasizes strong communication skills, multi-tasking ability, and a proactive, problem-solving mindset to maintain efficient intermodal operations across our network.