Interactive Teller Lead — Elevate Member Experience

Campus Federal Credit Union; Baton Rouge (LA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Long-term disability

Paid time off

Dependent coverage (optional)

Job summary

Campus Federal Credit Union seeks a Campus Connect Supervisor at the Pierremont Branch in Shreveport to lead our Interactive Teller team and enhance member experiences through innovative virtual banking solutions. You will oversee daily operations, coach staff, ensure service excellence and compliance, and drive continuous improvement with performance metrics.

The ideal candidate is a strong communicator and proven leader who champions member service and employee development, while leveraging

Qualifications

• Experience supervising a teller or service team.
• Strong understanding of teller operations and member service.
• Ability to coach and develop employees to achieve performance goals.

Responsibilities

• Lead, coach, and develop Interactive Teller teammates to deliver exceptional member service.
• Establish performance expectations and monitor service, quality, productivity, and goals.
• Oversee daily Campus Connect operations ensuring accurate transactions per procedures.
• Review reports to maintain balancing integrity and identify improvement opportunities.
• Communicate policy updates and organizational initiatives to team.
• Ensure compliance with Credit Union policies and regulatory requirements.

Skills

Leadership

Communication

Analytical skills

Customer service

Education

High School Diploma or GED

Tools

Interactive Teller systems

Virtual banking platforms

Job description

Campus Federal Credit Union seeks a Campus Connect Supervisor at the Pierremont Branch in Shreveport to lead our Interactive Teller team and enhance member experiences through innovative virtual banking solutions. You will oversee daily operations, coach staff, ensure service excellence and compliance, and drive continuous improvement with performance metrics.

The ideal candidate is a strong communicator and proven leader who champions member service and employee development, while leveraging