Campus Connect Supervisor

Campus Federal Credit Union; Baton Rouge (LA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Long-term disability

Paid time off

Dependent coverage (optional)

Job summary

Campus Federal Credit Union seeks a Campus Connect Supervisor at the Pierremont Branch in Shreveport to lead our Interactive Teller team and enhance member experiences through innovative virtual banking solutions. You will oversee daily operations, coach staff, ensure service excellence and compliance, and drive continuous improvement with performance metrics.

The ideal candidate is a strong communicator and proven leader who champions member service and employee development, while leveraging

Qualifications

• Experience supervising a teller or service team.
• Strong understanding of teller operations and member service.
• Ability to coach and develop employees to achieve performance goals.

Responsibilities

• Lead, coach, and develop Interactive Teller teammates to deliver exceptional member service.
• Establish performance expectations and monitor service, quality, productivity, and goals.
• Oversee daily Campus Connect operations ensuring accurate transactions per procedures.
• Review reports to maintain balancing integrity and identify improvement opportunities.
• Communicate policy updates and organizational initiatives to team.
• Ensure compliance with Credit Union policies and regulatory requirements.

Skills

Leadership

Communication

Analytical skills

Customer service

Education

High School Diploma or GED

Tools

Interactive Teller systems

Virtual banking platforms

Job description

At Campus Federal, our mission is to enhance the lives of our members and the communities we serve. We're seeking a motivated and service-focused Campus Connect Supervisor at our Pierremont Branch in Shreveport to lead our Interactive Teller team and help deliver exceptional member experiences through innovative virtual banking solutions.

This role is responsible for overseeing the daily operations of the Campus Connect department, coaching and developing team members, and ensuring service excellence, operational efficiency, and compliance with Credit Union policies and procedures. The ideal candidate is a strong communicator, effective leader, and passionate advocate for both member service and employee success.

Responsibilities Include:

• Lead, coach, and develop a team of Interactive Tellers to deliver exceptional member service and achieve departmental objectives.
• Establish performance expectations and hold team members accountable for service, quality, productivity, and operational goals.
• Monitor service levels and member interactions to ensure a consistently positive member experience.
• Analyze performance metrics and identify opportunities to improve efficiency, accuracy, service quality, and team effectiveness.
• Oversee daily Interactive Teller operations, ensuring transactions are processed accurately and in accordance with established procedures.
• Review operational reports and transaction activity to maintain balancing integrity and identify trends or opportunities for improvement.
• Communicate policy updates, procedural changes, and organizational initiatives effectively to team members.
• Ensure compliance with Credit Union policies, procedures, regulatory requirements, and risk management practices.
• Handle escalated member concerns and complex transaction issues while supporting positive outcomes.
• Coordinate staffing schedules and workload distribution to ensure appropriate coverage and service levels.
• Conduct team meetings, onboard and train new employees, and support ongoing employee development.
• Prepare and review performance reports to support departmental planning and organizational goals.

Job Requirements:

• High school diploma or GED required.
• Minimum of three years of experience in a financial institution preferred.
• Previous leadership, supervisory, or team lead experience preferred.
• Strong understanding of teller operations, member service, and financial institution procedures.
• Experience coaching and developing employees to achieve performance goals.
• Strong analytical and problem-solving skills with the ability to interpret performance metrics and implement improvements.
• Excellent communication, organizational, and interpersonal skills.
• Ability to manage multiple priorities while maintaining a high level of accuracy and service excellence.
• Proficiency with technology and systems used to support virtual banking and operational reporting.

Why Campus Federal?

At Campus Federal, you'll be part of an organization dedicated to helping members succeed financially while working in a culture built on service excellence, professionalism, respect, dependability, and continuous improvement.

Benefits include 100% employer-paid health, dental, and long-term disability insurance for employees, optional dependent coverage, and generous paid time off to support work-life balance.