Intensive Case Management Caseworker

International Institute of St. Louis; Springfield (MO); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

PTO and retirement benefits

Job summary

The International Institute seeks a qualified Intensive Case Management Caseworker to provide trauma-informed case management and advocacy for immigrant and refugee clients in Springfield, MO. The role involves direct client work, collaboration with partners, and documentation to support program goals.

Responsibilities include intakes, service planning, crisis intervention, life skills training, and community referrals, with emphasis on independence and cultural sensitivity in a fast-paced

Qualifications

• MSW preferred; BSW with relevant experience accepted.
• Associate degree with 3-5 years of social services experience also considered.
• Experience working with immigrants, refugees, international populations, or trafficking survivors.

Responsibilities

• Conduct client intakes, assessments, and individualized service planning.
• Provide ongoing case management, advocacy, crisis intervention, and referrals.
• Connect clients with community resources, healthcare, benefits, transportation, and interpretation services.
• Deliver life skills training on budgeting, healthcare navigation, parenting, and public transportation.
• Meet regularly with clients in the office, homes, or community settings.
• Maintain accurate and timely case documentation and reports.
• Collaborate with community partners and agency staff to coordinate services.
• Assist with grant reporting, program documentation, outreach, and community education efforts.

Skills

Trauma-informed practices

Strong communication

Organizational skills

Problem-solving

Diversity and inclusion

Resource knowledge

Confidentiality

Education

MSW

BSW with relevant experience

Associate degree with 3-5 years of social services experience

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

The International Institute has job openings in St. Louis, MO and Springfield, MO.

International Institute is seeking mature-self starters who are well-organized, detail-oriented, able to work in fast-paced social services environment. Qualifications for each position vary. Candidates of diverse backgrounds are strongly encouraged to apply. Full-time positions include medical, dental, vision, PTO and retirement benefits.

EOE/AA. (Please no telephone inquiries.)

Position: Intensive Case Management Caseworker

Location: Springfield, MO

Job Id: 121

# of Openings: 1

The Intensive Case Management Caseworker provides trauma-informed case management, advocacy, crisis intervention, and life skills support to immigrant and refugee clients. This position works closely with clients, community partners, and agency staff to help individuals and families overcome barriers and achieve greater independence.

Key Responsibilities

• Conduct client intakes, assessments, and individualized service planning.
• Provide ongoing case management, advocacy, crisis intervention, and referrals.
• Connect clients with community resources, healthcare, benefits, transportation, and interpretation services.
• Deliver life skills training on topics such as budgeting, healthcare navigation, parenting, and public transportation.
• Meet regularly with clients in the office, homes, or community settings.
• Maintain accurate and timely case documentation and reports.
• Collaborate with community partners and agency staff to coordinate services.
• Assist with grant reporting, program documentation, outreach, and community education efforts.

Qualifications

Preferred:

• MSW preferred; BSW with relevant experience accepted.
• Associate degree with 3-5 years of social services experience also considered.
• Experience working with immigrants, refugees, international populations, or trafficking survivors.

Knowledge & Skills:

• Understanding of trauma-informed and strengths-based practices.
• Strong communication, organizational, and problem-solving skills.
• Ability to work effectively with diverse populations.
• Knowledge of community resources and social service systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to manage multiple priorities while maintaining confidentiality and professionalism.

Why Join Us?

Make a meaningful impact by empowering immigrant and refugee families to build stable, independent, and successful lives while working in a collaborative, mission-driven environment.

The above statements describe the job’s essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.

An Equal Opportunity/Affirmative Action Employer Services Provided On A Non-Discriminatory Basis

Why you should work at the International Institute?

We believe the cornerstone of the International Institute, employees are our most valuable resource and investment. We plan to invest in our employees by developing and implementing an employee retention plan to better support them. (2022-2024 International Institute’s Strategic Plan)

Be a Part of Our Team

We aspire to make St. Louis an inclusive, diverse, welcoming, and prosperous regionfor all - a region that provides equitable opportunities for everyone to achieve their greatest potential and contribute to the development of this vibrant community.

The work we do at the International Institute is important and life changing – no doubt, but we are only able to do this work because of the amazing support of our partners.

Your support goes a long way to touch and transform lives.

At IISTL, we will serve to the best of our ability. We will advocate for a more welcoming region. We will connect this community to resources that inspire growth. We will diversifyour income sources and invest in a sustainable financial model that ensures continued support for immigrants, their families, and the community at large. We will build the capacity to lead our community forward by leveraging the talent and experiences of the immigrant population for our common growth. As we adapt to our ever-changing world, we will uphold the values on which our organization was founded: diversity, democracy, prosperity, and inclusion. We will transform St. Louis into a more inclusive and prosperous community for all.

We are the International Institute of St. Louis.

Commitment to My Team

As your teammate and with our shared goal of providing excellent service to our clients, I commit to the following:

• I will treat each team member with dignity, respect and compassion.
• I will value and respect differences in background, experience, culture, sexual orientation, religion and ethnicity.
• I will view all teammates as equally important members of the Institute team.
• I will be committed to finding solutions.
• I will practice the "3 C's" (caring, committing and collaborating) with each other.
• I will promote interdepartmental cooperation.
• I will recognize and encourage positive behaviors
• I will provide constructive feedback.
• I will take ownership of the task that they are responsible for.
• I will remember to exercise a commitment to physical, mental, and social wellness.
• I will respect the boundaries each individual has set for their work/life balance.