Case Specialist, Community Services

International Institute of New England; Manchester (NH); On-site; USD 29,000 - 41,000; Full time

Job summary

The International Institute of New England (IINE) in Manchester, NH, seeks a Community Services Case Specialist to provide placement, orientation, social services, and assistance to refugee, asylee, and trafficking survivors and their families under the supervision of the Community Services Manager.

This role focuses on comprehensive case management, apartment setup, program enrollment, advocacy, referrals, and coordination with other Institute programs to promote self-sufficiency and access to

Qualifications

• Bachelor’s Degree in Human Services, Counseling, Social Work, or related field preferred.
• Minimum of one year of related experience in case management preferred.
• Proficiency in multiple languages strongly preferred, especially Creole, Dari, Pashto, Arabic, Swahili, Ukrainian, Spanish or French.

Responsibilities

• Provide placement, orientation, and social services to refugee, asylee, and trafficking survivors and families.
• Conduct weekly referrals to health, housing, education, and employment services.
• Coordinate apartment setup and basic supplies for arrivals.
• Offer reception and placement services including emergency airport pickup.
• Maintain accurate documentation in centralized database.

Skills

Languages ( Creole, Dari, Pashto, Arab

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Client Services

Organizational skills

Interpersonal skills

Education

Bachelor's Degree in Human Services, Counseling, Social Work, or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

For more than 100 years, the International Institute of New England (IINE) has created opportunities for refugees and immigrants to succeed through resettlement, education, employment support, and pathways to citizenship. With locations in Boston and Lowell, Massachusetts and Manchester, New Hampshire, IINE welcomes and serves thousands of individuals and families annually, including people displaced by political instability, violence, and climate crises; survivors of human trafficking; and unaccompanied children joining family members in New England. As one of the oldest and largest organizations in the region, IINE plays a leading role in shaping public understanding and support for our newest neighbors.

At IINE, our people are united by a shared belief in the dignity, resilience, and potential of every individual. We are committed to creating an inclusive environment where diverse perspectives are encouraged, and every employee can grow professionally while making a meaningful impact in the communities we serve.

A dynamic and forward-looking, non-profit, IINE seeks mission-driven, solution-focused candidates who are experts in their respective fields. Successful candidates will join a committed team of professional staff and volunteers who are devoted to welcoming and serving refugees and immigrants.

Position Overview

The Community Services Case Specialist provides placement, orientation, social services, and assistance to refugee, asylee and survivors of trafficking clients and their families under the supervision of the Community Services Manager. The objective of the program is to assist refugees, asylees and survivors of trafficking clients access services, removing barriers to basic needs to promote self-efficacy and economic self- sufficiency. The Case Specialist provides comprehensive case management services including apartment set-up, case planning, home visits, cultural orientation, program enrollment, advocacy, and referrals.

• Department : Community Services
• Report To : Community Services Manager
• Status: Full-time; Non-exempt
• Position Format: On-site
• Location: Manchester, NH
• Pay Rate: $25.32/hour

Responsibilities

• Conduct pre-arrival orientation with anchor or relatives for refugee clients.
• Conduct weekly intakes and provide referrals to relevant health, social, housing, educational, and employment-related services.
• Procure and set up apartments for refugee arrivals including the provision of furniture, household goods, and basic supplies.
• Provide initial reception and placement services, including airport pick up, on an emergency basis for refugee clients.
• Provide comprehensive case management services to clients including case planning, home visits, program enrollment, advocacy, and coordination of core services appointments.
• Coordinate client services to accomplish goals of individual and family self-sufficiency.
• Work to identify at-risk clients; help develop and implement appropriate client service plans.
• Triage difficult situations, in particular housing issues, medical and behavioral cases, and RHA, DHHS, school enrollment, and SNAP complications.
• Support clients with transportation to and from appointments, in particular health appointments.
• Assist in the management and implementation of cultural orientation.
• Maintain professional and accurate documentation using centralized database, including assessments, client documentation, and case notes.
• Ensure all clients receive their PIR funds within the first 90 days under the supervision of the Community Services Manager.
• Counsel and assist families in adjusting to life in the United States and obtaining appropriate services.
• Coordinate closely with other Institute programs and services, including support of internal referrals.
• Develop and maintain relationships with community service providers.
• Communicate with landlords to secure housing and address tenant concerns.
• Attend trainings and contractual meetings as needed.
• Attend staff meetings and weekly client-focused meeting.
• Provide post-resettlement case management support after initial 90-day resettlement program, as needed.
• Provide ongoing supervision and support of interns and volunteers, including daily assignment of tasks and review of completed activities.
• Perform all other duties assigned by supervisor.

Required Skills/Abilities

• Proficiency in additional languages strongly preferred, particularly Creole, Dari, Pashto, Arabic, Swahili, Ukrainian, Spanish or French.
• Experience working with immigrant populations preferred.
• Interest in international, refugee, and asylee issues.
• A command of Microsoft Word, Excel, Outlook, and PowerPoint required.
• Ability to work with clients needing a range of support services.
• Excellent organizational, verbal, written, and interpersonal skills.
• Solid knowledge of public benefits processes and systems and ability to learn new systems
• Access to reliable transportation required.
• Extremely well organized, detail oriented, flexible, and able to manage multiple tasks simultaneously.
• High levels of discretion and professionalism in dealing with confidential information.
• Ability to work under pressure and remain calm and composed in stressful situations.
• Ability to work collaboratively with staff, clients, service providers and others.
• Ability to evaluate/interpret information and make good and independent judgments or decisions.

Education & Experience

• Bachelor’s Degree in Human Services, Counseling, Social Work, or related field preferred.
• Minimum of one year of related experience in case management (intern experience will be considered) preferred.

Work Environment Conditions

• Exposure to bright, overhead office lighting, use of office technology such as laptops, printers, mail machines, and other in-office equipment.
• Frequent Driving to/from client homes
• Frequent interruptions from employees and clients- must have ability to multi-task.

Physical Demands

• Occasional lifting, pushing, and pulling materials (boxes, equipment) of 50 pounds or more.
• Continuous sitting (or standing) at a desk for long periods of time.
• Occasional driving to and from IINE offices as needed.
• Frequent bending, reaching overhead, and reaching at or below shoulder level required.