RMA Benefit Coordinator

International Institute of St. Louis; Springfield (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement benefits

Job summary

The International Institute in Springfield, MO is seeking a compassionate and organized Refugee Medical Assistance (RMA) Benefit Coordinator to help refugees enroll in RMA insurance and access healthcare services. You will guide clients through benefits, coordinate with providers, and ensure grant compliance in a fast-paced social services setting.

Ideal candidates are mature self-starters with strong communication skills, meticulous attention to detail, and a commitment to serving diverse

Qualifications

• High School Diploma or GED required.
• Strong organizational and administrative skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication; confidentiality.

Responsibilities

• Perform RMA intake and enrollment activities accurately and on time.
• Educate clients about insurance benefits and program requirements.
• Maintain accurate client records, case notes, and documentation.
• Coordinate enrollment reporting and grant-related reporting requirements.
• Assist clients in accessing healthcare providers and service navigation.
• Provide ongoing case management support and follow-up.
• Collaborate with providers, resettlement staff, and program administrators.
• Ensure compliance with program guidelines and grant requirements.

Skills

Organizational skills

Administrative skills

Microsoft Office

Communication skills

Multitasking

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The International Institute has job openings in St. Louis, MO and Springfield, MO.

International Institute is seeking mature-self starters who are well-organized, detail-oriented, able to work in fast-paced social services environment. Qualifications for each position vary. Candidates of diverse backgrounds are strongly encouraged to apply. Full-time positions include medical, dental, vision, PTO and retirement benefits.

EOE/AA. (Please no telephone inquiries.)

Location: Springfield, MO

Job Id:120

# of Openings:1

Make a lasting difference in the lives of newly arrived refugees.
The International Institute is seeking a compassionate, organized, and mission-driven Refugee Medical Assistance (RMA) Benefit Coordinator to help refugees access critical healthcare services as they begin rebuilding their lives in the United States. In this role, you will serve as a trusted guide for clients navigating medical insurance enrollment, healthcare systems, and community resources while ensuring compliance with program requirements and grant guidelines.
If you are passionate about serving diverse communities, enjoy building relationships, and thrive in a fast-paced environment where your work has meaningful impact every day, we encourage you to apply.

About the Role

The Refugee Medical Assistance Benefit Coordinator plays a vital role in helping eligible refugees enroll in Refugee Medical Assistance (RMA) insurance, access healthcare providers, and understand their healthcare benefits. This position combines client-focused case management with program administration, requiring strong attention to detail, excellent communication skills, and a commitment to outstanding service.
You will work closely with clients, healthcare providers, community partners, and internal program teams to ensure refugees receive timely and appropriate medical care during a critical transition period.

What You'll Do
Program Enrollment & Reporting (35%)

• Complete RMA intake and enrollment activities accurately and within required timelines.
• Enroll eligible clients in the appropriate systems and maintain program compliance.
• Ensure all required eligibility documentation is collected, organized, and retained.
• Maintain accurate client records, case notes, and supporting documentation.
• Prepare and submit enrollment information and required reports according to grant and program deadlines.
• Monitor client status updates and report changes such as address updates or relocations.
• Collaborate with agency leadership, funders, and program partners to support reporting requirements.
• Participate in agency, community, and grant-related meetings as assigned.

Client Case Management (35%)

• Conduct health coverage orientations for newly enrolled clients.
• Educate clients on insurance benefits, covered services, and program requirements.
• Facilitate and participate in cultural orientation sessions.
• Assist clients in accessing healthcare providers, transportation, and interpretation services.
• Schedule appointments and help address barriers to healthcare access.
• Provide ongoing support, follow-up, and case management services.
• Document services, referrals, outcomes, and client progress.
• Build and maintain relationships with medical, behavioral health, dental, pharmacy, and specialty care providers.
• Maintain an up-to-date directory of healthcare resources and referral options.
• Coordinate with resettlement staff, healthcare providers, community organizations, and program administrators.
• Connect clients to long-term healthcare options such as Medicaid, Marketplace plans, safety-net providers, and charity care programs when appropriate.
• Advocate for client needs and support effective communication between providers and clients .

Additional Responsibilities (10%)

• Participate in organizational meetings, trainings, and community events.
• Support departmental initiatives and special projects.
• Contribute to a collaborative team environment.
• Perform other duties as assigned to support organizational success.

What We're Looking For

Required Qualifications

• High School Diploma or GED.
• Strong organizational and administrative skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to manage multiple priorities while meeting deadlines.
• Exceptional written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Commitment to serving culturally diverse populations.

Preferred Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience working in refugee resettlement, human services, healthcare, social services, or nonprofit organizations.
• Experience with grant-funded programs and compliance requirements.
• Experience providing case management or client services.
• Compassion and cultural sensitivity
• Relationship building and collaboration
• Problem solving and critical thinking
• Attention to detail and accuracy
• Adaptability and flexibility
• Initiative and accountability

Why Join the International Institute?

At the International Institute, you will become part of a mission-driven organization dedicated to helping immigrants and refugees build successful lives in our community. Every day offers an opportunity to make a meaningful impact by empowering individuals and families as they navigate new systems, access resources, and achieve greater independence.

We value diversity, inclusion, collaboration, and continuous learning, and we are committed to creating a workplace where employees can grow professionally while serving a greater purpose.

The above statements describe the job’s essential responsibilities and requirements. They are not an exhaustive list of the duties that may be assigned to job incumbents.
An Equal Opportunity/Affirmative Action Employer Services Provided On A Non-Discriminatory Basis

Why you should work at the International Institute?

We believe the cornerstone of the International Institute, employees are our most valuable resource and investment. We plan to invest in our employees by developing and implementing an employee retention plan to better support them. (2022-2024 International Institute's Strategic Plan)

Be a Part of Our Team

We aspire to make St. Louis an inclusive, diverse, welcoming, and prosperous regionfor all- a region that provides equitable opportunities for everyone to achieve their greatest potential and contribute to the development of this vibrant community.This vision for St. Louis is made possible by individuals, civil society, businesses, and government working together to create pathways for inclusive growth.

The work we do at the International Institute is important and life changing – no doubt, but we are only able to do this work because of the amazing support of our partners.Your support goes a long way to touch and transform lives.

We are the International Institute of St. Louis.

Commitment to My Team

As your teammate and with our shared goal of providing excellent service to our clients, I commit to the following:

• I will treat each team member with dignity, respect and compassion.
• I will value and respect differences in background, experience, culture, sexual orientation, religion and ethnicity.
• I will view all teammates as equally important members of the Institute team.
• I will be committed to finding solutions.
• I will practice the "3 Cs" (caring, committing and collaborating) with each other.
• I will promote interdepartmental cooperation.
• I will recognize and encourage positive behaviors
• I will provide constructive feedback.
• I will take ownership of the task that they are responsible for.
• I will remember to exercise a commitment to physical, mental, and social wellness.
• I will respect the boundaries each individual has set for their work/life balance.