Intelligent Transportation Systems Technician - 75% Travel

TAPCO Inc.; Providence (RI); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing transportation safety as a Field Technician. In this dynamic role, you will install and maintain innovative safety systems while traveling across the U.S. Your expertise in electrical and mechanical systems will be crucial as you train users and troubleshoot equipment. With a strong focus on customer satisfaction, you will ensure that our products operate flawlessly. This position offers competitive pay based on experience and the chance to make a real impact in your community. If you're ready to contribute to a life-saving mission, we want to hear from you!

Benefits

Quarterly Bonus Program

10 Paid Holidays

Paid Vacation and Personal Time

Four Weeks of Paid Parental Leave

401K Plan with Employer Match

Company-Funded Short-Term Disability

Health, Vision, and Dental insurance

Quarterly Company Events and Lunches

Qualifications

• Strong problem-solving skills in electrical and mechanical systems.
• Knowledge of testing DC and AC circuits.

Responsibilities

• Install, troubleshoot, and maintain solar-powered safety systems.
• Train contractors and end users on TAPCO products.

Skills

Problem-solving skills

Knowledge of electronic principles

Customer service skills

Ability to work under high stress

Education

Associate degree in electronics

Equivalent on-the-job experience

Tools

PC and Windows OS

Microsoft Office

Job description

If you are looking to be part of a company focused on making our roads and communities safer, apply to join our team of talented individuals today!

*Please note - The pay rate will be based on experience*

What TAPCO has to offer you

• Quarterly Bonus Program
• 10 Paid Holidays
• Paid Vacation and Personal Time (starting day one)
• Four Weeks of Paid Parental Leave with no waiting period
• 401K Plan with Employer Match (fully vested on day one)
• Company-Funded Short-Term Disability
• Health, Vision, and Dental insurance
• Quarterly Company Events and Lunches
• Have a say in TAPCO Happenings by joining the Fun or Safety Committee

What you will accomplish as a Field Technician at TAPCO

The Intelligent Warning Systems Technician installs, troubleshoots, services, and maintains solar-powered and AC-powered safety systems. They have strong problem-solving skills in electrical, mechanical, wireless, and computer systems. The role involves working with contractors to install devices, train users, and perform maintenance on TAPCO products. The position requires travel up to 75% across the U.S. and reports to the IWS Service Manager.

Essential Duties and Responsibilities

• Provides training to contractors, end users, and distributors
• Reviews sales orders and project plans prior to site visits
• Provides feedback about discrepancies or issues to relevant departments
• Collaborates with Sales or TSG for problem resolution
• Requests quotes and manages ongoing contracts for parts, services, and upgrades
• Monitors and follows up on service cases until resolution
• Performs installation, maintenance, and repairs of electronic and communication systems
• Troubleshoots and repairs equipment, diagnosing electronic failures
• Assists in acquiring maintenance contracts and evaluating equipment conditions
• Performs other related work as required

Required Experience and Skills

• Ability to frequently drive to customer sites, including overnight travel
• Willingness to travel outside Wisconsin up to 75%
• Knowledge of electronic, electromechanical, and electrical power principles, including testing DC and AC circuits
• Proficiency with PC and Windows OS, Microsoft Office, file management, and email
• Excellent customer service skills
• Ability to work under high stress with minimal supervision
• Focus on customer satisfaction through outstanding service

Preferred Qualifications

• Associate degree in electronics or equivalent on-the-job experience
• Two years of industry experience in field service and troubleshooting

About Us

At TAPCO, we aim to enhance transportation and personal safety through innovative solutions. We are driven to save lives! We offer competitive wages based on experience and performance, recognition for contributions, and growth potential. Join TAPCO!

EEO Statement

We are an EEO employer, including veterans and individuals with disabilities. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, veteran, or disability status.

If assistance is needed with the application process, contact TAPCO HR at 800-236-4462