Field Service Technician Water Business

IDEXX; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician, where you will play a vital role in ensuring the safety and quality of water testing. This position involves providing on-site technical support for maintenance and troubleshooting of advanced water microbiology devices across North America. You'll have the opportunity to work independently in a dynamic environment, contributing to meaningful projects that impact communities. With competitive pay, comprehensive benefits, and a culture that values diversity and innovation, this role offers a fulfilling career path in a company dedicated to making a difference.

Benefits

Health/Dental/Vision Benefits Day-One

5% Matching 401k

On-the-job Training

Career Advancement Opportunities

Pet Insurance

Mental Health Resources

Volunteer Paid Days Off

Employee Stock Program

Qualifications

• 1-3 years of experience with medical or laboratory devices.
• Ability to lift and carry up to 50 pounds.

Responsibilities

• Provide on-site technical support for water microbiology devices.
• Perform routine maintenance and repairs at client sites.

Skills

Technical Aptitude

Project Management Skills

Customer Service Mindset

Excellent Communication Skills

Fluency in English

Education

High School Diploma

Associate's Degree

Tools

Salesforce

Microsoft Suite

SAP

Job description

IDEXX Waterhas a comprehensive suite of water-testing products, services and support to ensure water matrices meet compliant and noncompliant standards.IDEXX Water products are accepted or approved in 55 countries with over 131 different approvals/acceptances by more than 20 entities globally. We have customer service, technical support, and sales teams serving customers in more than 120 countries on all 7 continents, so you can have confidence that IDEXX is always within reach.

As a Field Service Technician within theWaterdivision, you will provide on-site technical support for the routine maintenance, repair and troubleshooting of IDEXX water microbiology devices at various client sites across North America. Your expertise will ensure that our equipment operates efficiently and accurately, contributing to the safety and quality of water testing and analysis.

What can you expect:

This position is responsible for the on-site technical support for the routine maintenance, repair and troubleshooting of water microbiology devices within the IDEXX Water business in North America.

Key Responsibilities:

• Schedule and manage service visits to client sites, coordinating with customers to ensure timely, efficient support and maintaining an up-to-date service calendar.
• Perform routine maintenance and repairs, troubleshoot technical issues, and ensure all service activities are completed in compliance with regulatory requirements and company policies.
• Maintain accurate and thorough documentation of service activities, including,maintenance logs and repair records.
• Track and submit travel-related expenses in compliance with the company’s travel and expense policy.

What you need to succeed:

• High School diploma or equivalent combination of education and experience required. Associates degree or equivalent preferred.
• Typically, 1-3 years of experience with medical or laboratory devices.
• Technical Aptitude
• Some Project Management Skills
• Preference for candidates with experience using Salesforce, Microsoft Suite, SAP, and other Enterprise platforms.
• Excellent communication and interpersonal skills
• Customer service mindset is essential.
• Comfortable working independently in a remote/field-based environment
• Self-motivated and well organized
• May be required to lift, move and carry up to 50 pounds.
• Fluency in the English language
• Some positions may work with exposed moving electro-mechanical parts and may require proper protective equipment
• Possess a valid U.S. driver’s license
• Ability to travel as required, including overnight stays approximately 60-75% travel within North America

What you can expect from us:

• Hourly rates targeting: $28-31/hr based on experience
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• On the job training and career advancement opportunities
• Additional benefits including but not limited to financial support, pet insurance, mentalhealth resources, volunteer paid days off, employee stock program, foundationdonationmatching,and much more

Physical Demands and Work Environment:

• Regularly required to stand and sit for extended periods; extend and reach with hands and arms; and use hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools.
• Occasionally required to climb, balance, bend, stoop, kneel or crouch.
• May be required to lift, move and carry up to 50 pounds.
• Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.
• Hearing acuity sufficient to effectively communicate with customers and Employees via telephone and in person.
• Ability to communicate verbally on phone and in person.
• Fluency in the English language.
• Weekend hours and weekday overtime may be required.
• Extensive overnight travel required.
• Ability to travel and work internationally.
• Ability to drive car for extended periods
• Customer locations.
• Busy water microbiology laboratories

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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