Field Service Technician

Alliance Machine Systems International, LLC; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to provide top-notch installation, maintenance, and customer support for advanced machinery. This role demands a strong technical background, excellent communication skills, and a willingness to travel extensively. You will be responsible for troubleshooting equipment issues, managing projects, and training customer personnel. Join a company that values innovation and offers a comprehensive benefits package, including medical, dental, and 401K. If you are passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Paid Vacation

Paid Holidays

Qualifications

• 5-7 years of experience in industrial machinery required.
• Strong electrical, mechanical, and PLC skills essential.

Responsibilities

• Travel to customer sites for service and installation (~75% of the time).
• Install equipment, perform troubleshooting, and conduct training.

Skills

Electrical Systems

Mechanical Skills

PLC Programming

Customer Service

Communication Skills

Microsoft Office

Education

High School diploma or G.E.D.

Tools

Blueprints

Schematics

Job description

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About Us:

Alliance Machine Systems International, LLC is a privately held company with over 35 years of history dedicated to providing corrugated box manufacturing machines and services to the industry. We are a leading global supplier offering innovative designs, automation, and workflow solutions, supported by engineering and service operations in the US and Europe. Barry-Wehmiller, our parent company, is a diversified global organization with a focus on building a better world through business.

Job Description:

Position Summary:

Provide project management, installation, maintenance, troubleshooting, and customer support for our machinery. Demonstrate excellent technical and communication skills. Train customer staff and seek opportunities for product improvement and revenue growth.

Responsibilities:

1. Travel: Travel to customer sites (~75%) for service, installation, and training, managing travel arrangements independently.
2. Installation & Service: Install equipment, perform troubleshooting, conduct audits, preventive maintenance, rebuilds, and system training.
3. Troubleshooting: Resolve equipment issues, program PLCs and HMIs, and utilize internal resources.
4. Project Management: Manage on-site projects, establish rapport, and develop schedules.
5. Documentation: Complete reports, process improvements, and provide feedback.
6. Customer Acceptance Testing: Perform acceptance tests, identify defects, and ensure customer sign-off.
7. Training: Maintain technical proficiency, train new technicians, and educate customer personnel.
8. Customer Support: Provide technical support via phone, participate in emergency support programs.
9. Procedures and Tools: Follow safety practices, complete paperwork, suggest improvements, and assist fellow technicians.
10. Physical Requirements: Capable of lifting 50 lbs, working at heights, and performing physical tasks.

Minimum Requirements:

High School diploma or G.E.D., with 5-7 years of experience in industrial machinery, strong electrical/mechanical/PLC skills.

Skills:

• Strong technical background, excellent communication, and customer service skills.
• Willingness to travel (~75%), proficient in Microsoft Office, blueprints, schematics.
• Proficiency in mechanical, hydraulic, pneumatic, electrical systems, PLC programming, and control networks.

Additional Information:

Compensation: $26-32/hour DOE. Benefits include medical, dental, vision, life, disability, 401K, paid vacation and holidays.

Barry-Wehmiller values diversity and encourages all qualified candidates to apply. Reasonable accommodations available upon request. Equal Opportunity Employer. Uses E-Verify. Pre-employment screening may include drug, background, and skills assessments.