Integrations Team Lead — Scale Automation & Delivery

Biscayne Staffing; Miami, Fort Lauderdale (FL, FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Biscayne Staffing is seeking an Integrations Team Lead in the Miami area to guide a centralized team responsible for supplier connectivity, accounting and POS integrations, and data validation across North America. This role blends leadership, technical problem-solving, and operational ownership to enable fast, reliable integrations.

You will focus on standardizing workflows, reducing recurring issues, and driving automation initiatives while ensuring high-quality delivery and strong

Qualifications

• 4+ years of experience in technical integrations, SaaS operations, technical support, systems administration, or a similar role.
• Previous experience leading, coaching, or mentoring a technical or operational team.
• Experience managing a centralized ticket queue or high-volume technical workload.
• Strong understanding of APIs, credentials, authentication, data flows, and integration logic.
• Strong troubleshooting and analytical problem-solving skills.
• Ability to prioritize competing requests and manage team capacity.
• Strong written communication and documentation skills.
• Experience creating workflows, playbooks, SLAs, and quality standards.
• Ability to communicate clearly with technical and non-technical stakeholders.

Responsibilities

• Lead, coach, and develop the Integrations team.
• Manage team workload, capacity, priorities, and ticket assignments.
• Establish clear expectations for speed, accuracy, documentation, and communication.
• Conduct regular one-on-ones, performance reviews, and team coaching.
• Support onboarding and development of new team members.
• Build technical expertise across supplier connectivity, accounting platforms, POS systems, and third-party integrations.
• Create a culture of ownership, accountability, and continuous improvement.
• Oversee supplier connections, system integrations, credential validation, and data-flow testing.
• Ensure integrations with accounting platforms, POS systems, BI tools, inventory platforms, and other third-party systems are configured correctly.
• Monitor ticket queues, backlogs, aging, and service-level performance.
• Prioritize work based on urgency, business impact, and customer needs.
• Serve as the escalation point for failed integrations, unsupported systems, data mismatches, and technical defects.
• Review complex issues and support the team with advanced troubleshooting.
• Ensure every ticket has clear ownership, status, documentation, and next steps.
• Support both new connections and ongoing post-launch integration requests.
• Build and maintain playbooks for common suppliers, platforms, and integration workflows.
• Standardize documentation, escalation paths, and quality-control processes.
• Identify recurring issues and address their root causes.
• Improve first-pass completion and reduce avoidable rework.
• Identify opportunities to automate repetitive integration tasks.
• Partner with Product and Engineering to improve integration functionality and internal tools.
• Use team data to improve staffing, capacity planning, and prioritization.
• Partner with the Implementation team to align integration work with customer timelines and dependencies.
• Collaborate with Product and Engineering on defects, technical limitations, and integration improvements.
• Work with Customer Success and Customer Care on post-launch requests and escalations.
• Coordinate with technology partners and external vendors when needed.
• Communicate delivery risks, blockers, and capacity constraints clearly to leadership.

Skills

Leadership

Troubleshooting

Documentation

Cross-functional collaboration

Communication

Tools

Jira

Rocketlane

Monday.com

ClickUp

Asana

Job description

Biscayne Staffing is seeking an Integrations Team Lead in the Miami area to guide a centralized team responsible for supplier connectivity, accounting and POS integrations, and data validation across North America. This role blends leadership, technical problem-solving, and operational ownership to enable fast, reliable integrations.

You will focus on standardizing workflows, reducing recurring issues, and driving automation initiatives while ensuring high-quality delivery and strong