Integrations Lead – Connectivity & Platform Ops

Reeco T.M. Ltd.

Miami (FL)

On-site

USD 120,000 - 150,000

Full time

14 days+

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Job summary

Reeco in Miami seeks an Integrations Team Lead to guide a hands-on, high-volume integrations function across supplier connections, accounting platforms, POS, BI tools, and other systems. You’ll own leadership, performance, and delivery, ensuring accurate, timely work and clear documentation for North American hotel groups.

You'll partner with Product and Engineering to improve integration functionality, standardize workflows, and drive automation.

Qualifications

4+ years of experience in technical integrations, SaaS operations, technical support, systems administration, or a similar role.
Experience leading, coaching, or mentoring a technical or operational team.
Experience managing a centralized ticket queue or high-volume technical workload.
Strong understanding of APIs, credentials, authentication, data flows, and integration logic.
Strong troubleshooting and analytical problem-solving skills.
Ability to prioritize competing requests and manage team capacity.
Strong written communication and documentation skills.
Experience creating workflows, playbooks, SLAs, and quality standards.
Ability to communicate clearly with technical and non-technical stakeholders.
Experience with tools such as Jira, Rocketlane, Monday.com, ClickUp, Asana.

Responsibilities

Lead, coach, and develop the Integrations team.
Manage team workload, capacity, priorities, and ticket assignments.
Establish clear expectations for speed, accuracy, documentation, and communication.
Conduct regular one-on-ones, performance reviews, and team coaching.
Support the onboarding and development of new team members.
Build technical expertise across supplier connectivity, accounting platforms, POS systems, and Reeco integrations.
Create playbooks for common suppliers and platforms.
Standardize documentation, escalation paths, and quality-control processes.
Identify recurring issues and address their root causes.
Improve first-pass completion and reduce avoidable rework.
Partner with Product and Engineering to improve integration functionality and internal tools.
Use team data to improve staffing, capacity planning, and prioritization.