Integration Technical Services Manager

TEKsystems

Washington (District of Columbia)

On-site

USD 90,000 - 96,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, and Vision

401(k) Retirement Plan – Pre‑tax and R

Life Insurance (Voluntary Life and AD&

Short and Long‑Term Disability

PTO / Leave

Other benefits as eligible

Job summary

TEKsystems is seeking an Integration Technical Service Manager to oversee multiple projects with on-site and offshore teams. The role focuses on program health, team leadership, and driving improvements in customer experience, aligning solutions to client needs.

This is a 7-month contract assignment supporting our parent company at their Baltimore headquarters, requiring 3 days per week on site. The role involves developing service strategies, managing releases, and enforcing SLAs and KPIs to

Qualifications

Bachelor's degree in Computer Science, Information Systems, or related field (Master’s preferred).
5+ years in technical integration roles with 2+ years in leadership.
Experience with MuleSoft, Dell Boomi, Azure Logic Apps.
Strong understanding of APIs, web services, middleware, and cloud tech.
Excellent communication and stakeholder management skills.
Familiarity with ITIL or other service frameworks is a plus.
Hands-on in system integration, APIs, middleware, or ESB.
Knowledge of SDLC, DevOps, and best practices.
Cloud platforms AWS/Azure/GCP and Terraform/Jenkins.

Responsibilities

Develop and implement service strategies to enhance performance and reliability.
Assisting release management processes; liaison between development and support teams.
Design and enforce SLAs, KPIs, and SOPs for quality and accountability.
Work on application integration projects, MuleSoft; ensure data flow and interoperability.
Facilitate Scrum ceremonies: daily stand-ups, planning, reviews, retrospectives.
Coordinate with stakeholders to ensure alignment and clear communication.
Remove obstacles and resolve conflicts to maintain team productivity.
Monitor sprint progress and report key metrics.

Skills

Stakeholder management

APIs & cloud tech

System integration

SDLC & DevOps

Cloud platforms knowledge

Agile mindset

ITIL familiarity

Education

Bachelor's degree in Computer Science / Information Systems or related field

Master’s degree preferred

Tools

MuleSoft

Dell Boomi

Azure Logic Apps

Terraform

Jenkins

Job description

This range is provided by TEKsystems. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$65.00/hr - $70.00/hr

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise.

We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunities for people to achieve fulfillment through career success.

What the opportunity supported through our TGS Talent Acquisition Team requires:

Position Overview

The Integration Technical Service Manager oversees multiple projects with both on-site and offshore teams. This position oversees project health, manages the team and stakeholders, and leads efforts to improve program performance and customer experience. One of the keys to success in this role is an ability to work across teams, both internally and externally, and align solutions toward customer needs.

This is a 7-month contract assignment supporting our parent company at their headquarters in Baltimore and would entail working 3 days per week onsite.

Key Responsibilities

Developing and implementing effective service strategies and operational policies to enhance performance and reliability.
Assisting release management processes, serving as a key liaison between development and support teams to ensure smooth deployments and issue resolution.
Design and enforce SLAs, KPIs, and SOPs to maintain service quality and accountability.
Working on application integration projects, MuleSoft, contributing to seamless data flow and system interoperability.
Facilitate Scrum ceremonies: daily stand-ups, sprint planning, reviews, and retrospectives
Coordinate with stakeholders to ensure alignment and clear communication
Remove obstacles and resolve conflicts to maintain team productivity
Monitor sprint progress and report key metrics (e.g., burndown charts)

Skills & Qualifications

Bachelor's degree in Computer Science, Information Systems, or related field (Master’s preferred)
5 or more years of experience in technical integration roles, including 2 or more years in a leadership position
Proven experience with integration tools (e.g., MuleSoft, Dell Boomi, Azure Logic Apps)
Strong understanding of APIs, web services, middleware, and cloud technologies
Excellent communication and stakeholder management skills
Familiarity with ITIL or other service frameworks is a plus
Hands-on experience in system integration, APIs, middleware, or enterprise service bus (ESB) technologies
Strong understanding of Software Development Life Cycle (SDLC), DevOps methodologies, and industry-standard development best practices
Knowledge in cloud platforms (e.g., AWS, Azure, GCP) and infrastructure automation tools (e.g., Terraform, Jenkins)

Preferred Attributes

Agile mindset with a focus on continuous improvement
Detail-oriented with a systems-thinking approach
Ability to thrive in fast-paced, hybrid tech environments

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: