Inside Sales Representative

WEI (Worldcom Exchange, Inc.); Salem (NH); On-site; USD 45,000 - 65,000; Full time

Job summary

WEI, based in Salem, NH, seeks an Inside Sales Representative to handle customer inquiries and act as the liaison between WEI's internal and external clients. The role requires a good technical aptitude and the ability to listen, understand, and provide solutions for client needs.

This is not a cold calling position. You will submit quotations, follow up on quotes, and help develop accounts while maintaining CRM data and coordinating with sales and engineering teams.

Qualifications

• 3-5 years of sales, sales support, and/or customer service experience.
• Proficient in Microsoft Office.
• Technical understanding of Enterprise Datacenter, Networking and Client Device Technologies.
• Strong communication, interpersonal and organizational skills.
• Experience at a VAR and/or Technology Company is a plus.
• Proficiency with CRM/Database tools is a plus.

Responsibilities

• Submit quotations with detailed product descriptions and delivery times.
• Follow up on quotes to discuss questions and timelines.
• Generate revenue by obtaining orders and developing accounts.
• Serve existing accounts and establish new accounts through daily planning.
• Submit orders by referring to price lists and literature.
• Highlight product features, quote prices, discuss terms, and prepare orders/reports.
• Maintain CRM prospect and forecast information.
• Interact with customers via phone and email.
• Maintain expert level product knowledge and application.
• Listen to and convey customer requirements.
• Provide status of ongoing projects and future projects.
• Demonstrate strong organization and follow-up.
• Adapt to a team-based work structure.

Skills

Sales experience

CRM skills

Microsoft Office

Datacenter knowledge

Networking knowledge

Client device tech

Communication

Education

Bachelor's Degree

Tools

CRM software

Microsoft Office

Job description

Overview

WEI is a service and solution technology provider that focuses on building quality relationships with clients. Our sales and engineering teams work closely with our clients to optimize their environments and work efficiently by using cutting-edge technologies and best practices. Our clients benefit from our technical talents, value-added services, demonstration labs, knowledge transfer center, integration/testing labs, proof of concept labs and commitment to quality. From solution design through implementation, our sales and technical team will remain focused on providing unwavering support throughout the project.

Overview

WEI is a service and solution technology provider that focuses on building quality relationships with clients. Our sales and engineering teams work closely with our clients to optimize their environments and work efficiently by using cutting-edge technologies and best practices. Our clients benefit from our technical talents, value-added services, demonstration labs, knowledge transfer center, integration/testing labs, proof of concept labs and commitment to quality. From solution design through implementation, our sales and technical team will remain focused on providing unwavering support throughout the project.

WEI is your strategic IT partner delivering custom, innovative business technology solutions that deliver real business outcomes.

Due to continued growth, we are looking to add an Inside Sales Representative (ISR) based out of our Salem, NH location, who will be responsible for handling customer inquiries of all types. They are required to be courteous and pay close attention to detail for accuracy for internal and external client needs. The Inside Sales Rep will be the liaison between WEI's internal and external clients and will, therefore, be required to have a good technical aptitude and the ability to listen, understand and assist with solutions for our client needs. (This is not a cold calling prospecting role.)

Responsibilities

• Submit quotations in a professional manner, including a detailed description product and delivery times
• Follow up with internal and external clients on quotes generated to discuss questions and or timelines of order for forecasting purposes internal and external
• Generates revenue by obtaining orders, understanding and interpreting technical requirements, providing technical information, and developing accounts.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Submits orders by referring to price lists and product literature.
• Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
• Maintain necessary prospect and forecast information in CRM
• Interact with customers and team via phone and email.
• Maintain expert level of product knowledge and application.
• Listen, understand, and convey customer requirements.
• Provide status of ongoing projects and future projects.
• Strong organizational, problem solving skills and attention to detail and excellent follow-up.
• Comfortable with team-based work structure; ability to demonstrate flexibility on the job.

Requirements or Required Skills/Abilities:

• 3-5 years' experience in sales, sales support, and/or customer service.
• Proficient in Microsoft Office.
• Have a technical understanding of Enterprise Datacenter, Networking and Client Device Technologies
• Strong communication, interpersonal and organizational skills.
• Experience at a VAR and/or Technology Company is a plus
• Proficiency with CRM/Database tools is a plus

Education and/or Certifications:

• Bachelor's Degree

EEOC Statement

WEI is an Equal Opportunity Employer: The Company believes that all persons are entitled to equal employment opportunity. The Company will not discriminate or tolerate discrimination against any employee or applicant because of race, color, creed, religion, genetic information, sex, sexual orientation, national origin, age, status with regard to public assistance, marital or veteran status, disability or any other characteristic protected by local, state or federal law.