IT Engineer

EnergySolutions; Oak Ridge (TN); On-site; USD 85,000 - 110,000; Full time

Job summary

EnergySolutions in Oak Ridge, TN is seeking an experienced IT support professional to manage enterprise systems, coordinate deployments, and oversee transitions to production.

You will work with VMware Horizon View, NetApp storage, Windows servers, Linux, and network infrastructure, providing on-call support and documentation.

The role requires a Bachelor's in CS or IS or related field and at least 5 years of IT support experience; no specific certifications required.

Qualifications

• Bachelor's degree in computer science or information systems or relevant equivalent experience.
• A minimum of 5 years of enterprise IT support experience.
• Experience with Microsoft Windows Active Directory.

Responsibilities

• Devises solutions in accordance with an implementation budget.
• Coordinates system development tasks to include design, integration and formal testing.
• Oversees all transitions of new systems to production.
• Demonstrates proficiency in the professional use of AI tools to improve efficiency, support technical problem-solving and enhance documentation while validating outputs and protecting sensitive information.
• Develops and completes actions in system specifications, technical and logistical requirements and other disciplines.
• Creates and maintains programmatic and technical documentation to ensure efficient planning and execution.
• Manages and documents system configurations.
• Evaluates current systems.
• Serves as a technical liaison to the manufacturers' technical and service personnel regarding purchased or leased hardware and software.
• Monitors the technology (HW, SW, network) and responds to alerts.
• Resolves all outages and performance issues.
• Escalates issues with vendors including carriers, manufacturers and service providers.
• Mentors junior members of the team.
• Performs other duties as assigned.

Skills

Coordination

Presentation

Teamwork

On-call readiness

Pressure handling

Technical communication

Education

Bachelor's degree in CS or IS or equivalent

Tools

VMware Horizon View

NetApp Storage

Windows Server

Apache/IIS

Linux

Storage Area Network (SAN)

TCP/IP networking

Job description

Job Duties/Tasks/Responsibilities

• Devises solutions in accordance with an implementation budget.
• Coordinates system development tasks to include design, integration and formal testing.
• Oversees all transitions of new systems to production.
• Demonstrates proficiency in the professional use of AI tools to improve efficiency, support technical problem-solving and enhance documentation while validating outputs and protecting sensitive information.
• Develops and completes actions in system specifications, technical and logistical requirements and other disciplines.
• Creates and maintains programmatic and technical documentation to ensure efficient planning and execution.
• Manages and documents system configurations.
• Evaluates current systems.
• Serves as a technical liaison to the manufacturers' technical and service personnel regarding purchased or leased hardware and software.
• Monitors the technology (HW, SW, network) and responds to alerts.
• Resolves all outages and performance issues.
• Escalates issues with vendors including carriers, manufacturers and service providers.
• Mentors junior members of the team.
• Performs other duties as assigned.

Required and Desired Skills

• Strong coordination, organization, teamwork and communication skills
• Ability to effectively present technical information
• Ability to work effectively in individual or group settings
• Ability to work as part of an on-call rotation schedule
• Expertise in VMware virtualization, including Horizon View
• Expertise in Netapp enterprise storage
• Expertise in installing, maintaining, and troubleshooting Microsoft Windows servers
• Expertise in Apache and IIS Webserver
• Experience in installation, configuration, and management of Linux operating systems
• Detailed understanding of Storage Area Network implementations
• Detailed understanding of Transmission Control Protocol/Internet Protocol networking
• Ability to work under pressure and time constraints

Physical/Mental Requirements and Working Conditions

• Ability to sit
• Ability to effectively communicate; speaking, reading, understanding, writing and hearing clear English; pass audiogram in hearing conservation program as required by location
• Ability to work inside an office
• Ability to perform highly repetitive motions with fingers, hands, wrists, and shoulders
• Ability to work alone, work with others, and interact with the public
• Ability to perform under deadline pressure
• Ability to understand and follow basic instructions and guidelines
• Ability to work with a dispersed team in a remote environment

Minimum Education, Experience and Certification Requirements

Education

• Bachelor's degree required in computer science or information systems or relevant equivalent experience

Certifications

• None

Required Experience

• A minimum of 5 years of IT support experience at the enterprise level
• Experience with Microsoft Windows Active Directory
• A minimum of 3 years of experience in information technology (IT) support
• A minimum of 2 years of experience working within the deployment and operation of enterprise-level hardware, software, apps, or networks

Preferred Experience

• None

Equal Opportunity Employer

EnergySolutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.