Integration Experience Lead - INTL Brazil

Insight Global; Doraville (GA); On-site; USD 85,000 - 120,000; Full time

Job summary

Insight Global is seeking a candidate to improve the experience for acquisition associates during the IT integration process after an acquisition. You will identify friction, gather feedback, analyze trends, and drive improvements to help adoption of White Cap technologies and systems.

The role requires bridging technical operations and service delivery, using data to drive measurable enhancements while minimizing disruption to integration activities.

Qualifications

• Experience with endpoint management, application migrations, IAM, device deployments, and system integrations.
• Ability to identify root causes of recurring issues and translate them into improvements.

Responsibilities

• Improve the experience for acquisition associates during IT integration.
• Identify friction points, gather feedback, and analyze trends to drive process improvements.
• Collaborate with engineering and support teams to implement changes that minimize disruption.

Skills

Endpoint management

Application migrations

Identity & access management

Device deployments

System integrations

Escalation management

Job description

Job Description

The primary purpose of this role is to improve the experience acquisition associates have throughout the IT integration process following an acquisition. This person will identify points of friction, gather feedback, analyze support trends and operational metrics, improve communications and training materials, and drive process improvements that make it easier for acquisition associates to successfully adopt White Cap technologies, systems, and processes.

This role also requires a strong technical foundation. The individual must be able to understand endpoint management, application migrations, identity and access management, device deployments, system integrations, and complex support challenges. They will be expected to manage escalations, identify root causes of recurring issues, work closely with engineering and support teams, and translate technical challenges into improvements that enhance the overall integration experience for acquisition associates.

The ideal candidate combines technical depth with service delivery, business process improvement, and continuous improvement experience. They should be comfortable using data, customer feedback, and operational metrics to identify opportunities, drive measurable improvements, and ensure integration activities are delivered in a way that minimizes disruption and improves outcomes for acquisition associates. We are not seeking a traditional UI designer, visual designer, change management specialist, or IT operations professional whose experience is primarily limited to those disciplines. We are looking for someone who can bridge the gap between technical operations, service delivery, process improvement, and the acquisition associate experience.

Skills and Requirements

This role also requires a strong technical foundation. The individual must be able to understand endpoint management, application migrations, identity and access management, device deployments, system integrations, and complex support challenges. They will be expected to manage escalations, identify root causes of recurring issues, work closely with engineering and support teams, and translate technical challenges into improvements that enhance the overall integration experience for acquisition associates.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].