Academic Advisor I — Tuition-Coverage & Student Success

Embry-Riddle Aeronautical University; Daytona Beach (FL); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Generous Time Off

Tuition Coverage

Retirement Contributions

Personal Leave

Job summary

Embry-Riddle Aeronautical University seeks an Academic Advisor I to provide comprehensive advising and student support from admission through graduation. The role develops degree plans, monitors progress, and communicates via email, phone, text/chat, virtual meetings, and in-person appointments.

The position emphasizes proactive outreach to at‑risk students, collaboration with faculty and campus partners, and strong use of Campus Solutions, Salesforce, ERNIE, Canvas, Imaging, and SharePoint to

Qualifications

• Master’s degree from an accredited institution.
• 1–3 years of related work experience in academic advising, student services, or higher education.
• Knowledge of effective academic advising practices.
• Experience using proactive approaches to support student persistence and retention.
• Ability to interpret academic records, degree requirements, and policies.
• Strong written, verbal, interpersonal, organizational, and problem-solving skills.
• Ability to manage multiple priorities, maintain accurate records, and meet deadlines.
• Ability to work with students, faculty, staff, and university departments.

Responsibilities

• Provide academic advising on degree requirements, curriculum, prerequisites, policies, graduation requirements, and degree progress.
• Develop personalized academic plans and recommend courses for current and future terms.
• Monitor student progress and outreach to various student groups.
• Advise on academic warning, probation, and academic reset opportunities.
• Assist with program changes, majors, catalog changes, and transfer coursework.
• Serve as a liaison between students, faculty, and university offices.
• Assist with university systems such as Campus Solutions, Salesforce, ERNIE, Canvas, Imaging, and SharePoint.
• Maintain accurate records and document advising interactions with notes.
• Evaluate student records to support appropriate course enrollment.
• Manage a caseload of approximately 350–400 students.
• Support retention, registration, engagement, and persistence initiatives.
• Prepare quarterly reports and meet advising goals.
• Provide coverage for student caseloads when needed.
• Deliver high-quality customer service with confidentiality.

Skills

Academic advising

Student support

Communication

Organization

Problem-solving

Customer service

Education

Master's degree

Tools

Campus Solutions

Salesforce

ERNIE

Canvas

Imaging

SharePoint

Job description

Embry-Riddle Aeronautical University seeks an Academic Advisor I to provide comprehensive advising and student support from admission through graduation. The role develops degree plans, monitors progress, and communicates via email, phone, text/chat, virtual meetings, and in-person appointments.

The position emphasizes proactive outreach to at‑risk students, collaboration with faculty and campus partners, and strong use of Campus Solutions, Salesforce, ERNIE, Canvas, Imaging, and SharePoint to