Integrated Applications Engineer — IT Support & Upgrades

Insight Global; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Insight Global is seeking an IT Application Engineer – Integrated Applications to provide hands-on support, configuration, and continuous improvement across the Integrated Applications portfolio. The role ensures stable day-to-day operations, manages requests, and leads upgrades with internal IT teams and external vendors.

The successful candidate will collaborate with business stakeholders, InfoSec, service management, and project teams to deliver reliable, compliant, and scalable application

Qualifications

• Hands-on technical role requiring ability to support, configure, and upgrade applications.
• Ability to resolve incidents and requests with timely communication.

Responsibilities

• Provide technical support across Integrated Applications via SNOW queue with SLAs.
• Troubleshoot issues, escalate to vendors or internal teams as needed, and communicate clearly to end users.
• Maintain and enhance configurations, integrations, and platform dependencies, including reporting and upgrades.
• Configure, maintain and support applications such as Litera, DocuSign, DocxTools, IntApp and viDesktop.
• Support application upgrades, patching, and lifecycle management.
• Act as technical owner for assigned applications, including health and lifecycle management.
• Document architecture, integrations, and support models to support long-term maintainability.
• Comply with change management standards and participate in planning and implementation.
• Collaborate with project managers, business analysts, QA, DBAs, and infrastructure teams.

Skills

Technical troubleshooting

Incident management

Vendor coordination

Tools

Litera

DocuSign

DocxTools

IntApp

viDesktop

Job description

Insight Global is seeking an IT Application Engineer – Integrated Applications to provide hands-on support, configuration, and continuous improvement across the Integrated Applications portfolio. The role ensures stable day-to-day operations, manages requests, and leads upgrades with internal IT teams and external vendors.

The successful candidate will collaborate with business stakeholders, InfoSec, service management, and project teams to deliver reliable, compliant, and scalable application