Enterprise App Support Engineer – Security & Networking

Insight Global; Chicago (IL); On-site; USD 95,000 - 125,000; Full time

Job summary

Insight Global is seeking an Application Support Engineer to support the SafeBreach platform for a top financial services client. This role focuses on enterprise application support, access management, and vulnerability remediation in a large, regulated environment.

You will collaborate with security, networking, and vendor teams to maintain a secure and available application, handling upgrades and production issues in coordination with the Application Manager.

Qualifications

• Extensive enterprise app support experience in a large environment.
• Hands-on vulnerability remediation and patching experience.
• Working knowledge of networking/TCP/IP and network configurations.
• Experience troubleshooting application health, connectivity, configurations, logs, and production issues.
• Experience with access management, including user access, permissions, service accounts, and/or application access.
• Experience supporting applications through upgrades, patches, releases, and ongoing maintenance.
• Strong troubleshooting across application, network, security, and infrastructure teams.
• Bank of America or regulated banking environment experience preferred.

Responsibilities

• Assist in day-to-day administration of the SafeBreach platform.
• Manage application and user access and service accounts.
• Support network setup and configuration for the application.
• Troubleshoot connectivity, configurations, and production issues.
• Perform vulnerability remediation and patching.
• Monitor health, stability, security, and availability of the app.
• Support upgrades, releases, and production configurations.
• Collaborate with security, networking, infra, and vendor teams to resolve issues.
• Ensure compliance with bank vulnerability and security requirements.

Skills

Enterprise app support

Vulnerability remediation

TCP/IP networking

Production issue triage

Access management

Patch & upgrade

Cross-functional collaboration

Banking domain experience

Scripting (Python)

Vendor collaboration

Tools

Splunk

Active Directory/OU

Python scripting

Job description

Insight Global is seeking an Application Support Engineer to support the SafeBreach platform for a top financial services client. This role focuses on enterprise application support, access management, and vulnerability remediation in a large, regulated environment.

You will collaborate with security, networking, and vendor teams to maintain a secure and available application, handling upgrades and production issues in coordination with the Application Manager.