Application Engineer

Insight Global; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Insight Global is seeking an IT Application Engineer – Integrated Applications to provide hands-on support, configuration, and continuous improvement across the Integrated Applications portfolio. The role ensures stable day-to-day operations, manages requests, and leads upgrades with internal IT teams and external vendors.

The successful candidate will collaborate with business stakeholders, InfoSec, service management, and project teams to deliver reliable, compliant, and scalable application

Qualifications

• Hands-on technical role requiring ability to support, configure, and upgrade applications.
• Ability to resolve incidents and requests with timely communication.

Responsibilities

• Provide technical support across Integrated Applications via SNOW queue with SLAs.
• Troubleshoot issues, escalate to vendors or internal teams as needed, and communicate clearly to end users.
• Maintain and enhance configurations, integrations, and platform dependencies, including reporting and upgrades.
• Configure, maintain and support applications such as Litera, DocuSign, DocxTools, IntApp and viDesktop.
• Support application upgrades, patching, and lifecycle management.
• Act as technical owner for assigned applications, including health and lifecycle management.
• Document architecture, integrations, and support models to support long-term maintainability.
• Comply with change management standards and participate in planning and implementation.
• Collaborate with project managers, business analysts, QA, DBAs, and infrastructure teams.

Skills

Technical troubleshooting

Incident management

Vendor coordination

Tools

Litera

DocuSign

DocxTools

IntApp

viDesktop

Job description

The IT Application Engineer – Integrated Applications is a hands‑on technical role responsible for the support, maintenance, configuration, and continuous improvement of applications within the Integrated Applications portfolio. This role ensures stable day‑to‑day operations, manages incoming requests, performs software audits, and leads configuration, testing, deployment, and post‑implementation support for application upgrades. The engineer will work closely with business stakeholders, vendors, and internal IT teams to ensure applications meet operational and compliance requirements.

The IT Application Engineer – Integrated Applications will work closely with the Integrated Applications team, senior engineers, service management, InfoSec, infrastructure teams, IT Project Managers, Business Analysts, and global stakeholders, and business users to deliver stable, supportable, and scalable application services across the firm.

Application Support

• Provide technical support across Integrated Applications, resolving incidents, requests, and tasks through the Service Now (SNOW) queue, ensuring timely response and adherence to SLAs.
• Troubleshoot application issues, **escalate** to vendors or internal teams when needed, and provide clear communication to end users.
• Maintain and enhance application configurations, integrations, and platform dependencies, including reporting and upgrade activities.
• Configure, maintain and support applications such as Litera, DocuSign, DocxTools, IntApp applications and viDesktop.
• Support application upgrades, patching, and lifecycle management activities.
• Act as technical owner for assigned applications, including operational health, lifecycle management, and continuous improvement.

Documentation & Knowledge Management

• Capture troubleshooting knowledge and support knowledge transfer from vendors and project teams.
• Maintain application documentation, configuration guides and support procedures.
• Document application architecture, integrations, and support models to support long‑term maintainability.
• Ensure applications meet security, patching, and lifecycle standards.
• Conduct regular software audits to ensure licensing compliance and accurate inventory tracking.
• Comply with IT change management standards and participate in change planning and implementation activities.
• Work with vendors to troubleshoot issues, manage changes, and maintain knowledge of supported platforms.
• Participate in technical discussions with firm stakeholders.
• Provide clear technical status and risk updates to stakeholders.
• Support service transition and change implementation activities.
• Monitor vendor release notes, product roadmaps, and planned changes for supported applications.
• Collaborate with project managers, business analysts, QA analysts, database administrators, infrastructure teams, and business users.

Team Contribution

• Contribute to continuous improvement initiatives across Integrated Applications and other IT Functions.
• Share knowledge and support capability uplift across the team.
• Contribute to consistent engineering standards and ways of working across the team.