Engineering IT App Support Specialist

Katalyst-Healthcares-; Kansas City (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

Creative Solutions Services, LLC is seeking an Application Support professional with 5–8 years of AMS experience in engineering, focusing on maintenance and support. The role requires configuring and supporting MS Office, Bluebeam, and engineering apps, plus strong troubleshooting across apps, databases, and hybrid cloud environments.

The candidate should have solid ITIL knowledge, proven Sev 1/2 incident handling with RCA, and the ability to adapt quickly to changing priorities with clear

Qualifications

• 5–8 years AMS in Engineering domain (Maintenance & Support).
• Experience installing, configuring, or supporting MS Office, Bluebeam, and Engineering apps.
• Strong troubleshooting across applications, databases, and hybrid cloud.
• Proven incident management for Sev 1/2 incidents; drive RCA and rapid restoration.
• Strong command of ITIL processes (Incident, Problem, Change, Knowledge).
• Adaptability to changes and re-prioritization.
• Excellent written and verbal communication; able to explain technical issues to non-IT staff.
• Experience with issue tracking and reporting tools.

Skills

AMS experience 5-8y

MS Office

Bluebeam

Adobe apps

Troubleshooting across apps/databases/

Incident management

ITIL processes

Adaptability

Communication skills

Issue tracking/tools

Job description

• 5–8 years of experience in an Application Support role (AMS) in the Engineering domain (Application Maintenance and Support).
• Experience installing, configuring, or supporting Microsoft Office, Bluebeam, Adobe, and Engineering applications.
• Strong troubleshooting skills across applications, databases, and hybrid cloud environments.
• Proven experience managing Severity 1/Severity 2 incidents, driving RCA, and ensuring rapid restoration of service.
• Strong command of ITIL processes (Incident, Problem, Change, and Knowledge Management).
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
• Effective written and verbal communication skills, including the ability to explain technical issues in simple terms that non-IT staff can understand.
• Experience with issue tracking and reporting using relevant tools.