Intake Worker

HELP USA INC; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

HELP USA INC, in collaboration with New York City's Department of Homeless Services, seeks an Intake Worker for the Homebase program. You will assess clients for program eligibility, explain services, collect documentation, and enter data into the intake system.

The role demands careful attention to detail in a fast-paced environment, with a focus on compassionate client interaction. Responsibilities include verifying housing crisis status, referring clients to financial, legal, and housing

Qualifications

• High School Diploma or equivalent or equivalent experience.
• Experience in case management, assessment counseling, and crisis intervention.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced, demanding environment.
• Resourceful and detail-oriented with strong organizational skills.
• Computer literacy, particularly with Microsoft Office applications.

Responsibilities

• Assess all new clients for program eligibility.
• Provide clear explanations of Homebase services and collect initial documentation.
• Verify housing crisis via housing court stipulations, rent demands, subsidies, etc.
• Assist clients with completing intake forms and service plans; enter data.
• Refer clients to external agencies for financial assistance, legal services, and public benefits.
• Refer clients to housing/housing court workshops and related services.
• Participate in program outreach by presenting the Homebase program.
• Establish and maintain relationships with internal and external agencies.
• Prepare regular reports and ensure client records comply with policies.

Skills

Case management

Assessment counseling

Crisis intervention

Interviewing skills

Verbal communication

Written communication

Microsoft Office

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Program: Homebase Service Area 6 | 1780 Grand Concourse, Bronx, NY 10457As part of New York City’s plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.As Intake Worker, you’ll assess all new clients for program eligibility, answer and respond to inquiry calls, and provide program information to new and prospective clients. You’ll also collect, review, and process eligibility documentation for new clients. The Homebase program is a fast-paced environment and requires a close attention to details.Your responsibilities will include:Providing a clear and concise explanation of Homebase services to clients and collecting and reviewing initial documentation to determine clients’ program eligibility.Verifying the presented housing crisis via housing court stipulations, rent demands, subsidy information, etc.Assisting clients with completion of all intake forms, completing the initial intake service plan, and entering intake information into the database.Referring clients to external agencies and organizations for financial assistance, legal services, and public assistance benefits as appropriate.Referring clients to financial, housing, and housing court workshops.Participating in program outreach by conducting presentations on the Homebase program at various community-based organizations.Establishing and maintaining relationships with internal and external agencies to assist clients with their housing crises.Preparing regular reports as required by regulatory agencies and ensuring that all client records comply with regulatory policies and procedures.High School Diploma or equivalent OR equivalent experience and skills.Prior experience in case management, assessment counseling, and crisis intervention with excellent interviewing skills.Strong verbal and written communication skills.Ability to work in a fast-paced, demanding environment.Resourceful and detail oriented, with strong decision making and organizational skillsComputer literacy, particularly with Microsoft Office applications.Valid US driver’s license a plus.