INTAKE WORKER

City of New York; New York (NY); On-site; USD 45,000 - 51,000; Full time

Job summary

The City of New York DHS is recruiting for two Community Associates to function as Intake Workers at locations in Brooklyn and Manhattan. They will interact with diverse communities, interview families, issue referrals, and coordinate shelter placement with confidentiality and sensitivity throughout the application process.

Responsibilities include preparing monthly/quarterly reports, analyzing data, and coordinating with various units to manage schedules and case files.

Qualifications

• High school graduation or equivalent and three years of experience in community work or community centered activities.
• Education and/or experience equivalent to the above.

Responsibilities

• Interact with the various communities DHS serves to keep residents informed of the programs and services DHS has to offer to the homeless population.
• Interview families within the various communities and issue social service referrals.
• Maintain liaison with various community shelters to convey shelter placement information and facilitate transportation to various community shelters.
• Assist the Community Coordinator with handling onsite and offsite client inquiries with the highest level of confidentiality and sensitivity during the application process.
• Perform high-level clerical duties as assigned, such as preparing written monthly, quarterly, annual administrative statistical and narrative indicator reports that share information in relation to shelter placements.
• Collect, analyze, and evaluate onsite and statistical data from various sources and communicate the results to superiors.
• Communicate with various units to process schedules and reports, as well as coordinate and prepare case files and documents.

Skills

Communication skills

Interpersonal skills

Customer service

Team player

Attention to detail

Computing basics

Education

High school diploma or equivalent and 3 years of relevant experience

Job description

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

The Department Of Homeless Services (DHS) Is Recruiting For Two (2) Community Associates To Function As An Intake Worker Who Will

• Interact with the various communities DHS serves to keep residents informed of the programs and services DHS has to offer to the homeless population.
• Interview families within the various communities and issue social service referrals.
• Maintain liaison with various community shelters to convey shelter placement information and facilitate transportation to various community shelters.
• Assist the Community Coordinator with handling onsite and offsite client inquiries with the highest level of confidentiality and sensitivity during the application process.
• Perform high-level clerical duties as assigned, such as preparing written monthly, quarterly, annual administrative statistical and narrative indicator reports that share information in relation to shelter placements.
• Collect, analyze, and evaluate onsite and statistical data from various sources and communicate the results to superiors.
• Communicate with various units to process schedules and reports, as well as coordinate and prepare case files and documents.

Location: 1322 Bedford Avenue, Brooklyn NY 11216

Hours/Schedule: 12am-8am Tuesday-Saturday.

Location: 333 Bowery, New York, NY 10003

Hours/Schedule: Sunday – Thursday (8am -4pm). RDOs Friday and Saturday.

COMMUNITY ASSOCIATE - 56057

Minimum Qualifications

Qualification Requirements

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above.

Preferred Skills

• Relate well with others.
• Flexible in responding to supervisor’s requests for priority tasks.
• Good communication skills.
• Attentive to details.
• Take pride in their work.
• Have an overall courteous and helpful telephone manner.
• Ability to perform computer operations.
• Be a team player and be self-motivated.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

, $44,545.00 – $51,227.00