Receptionist

Help USA; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

NYC Department of Homeless Services, Homebase program, seeks a Receptionist to greet clients, manage the front desk, and coordinate appointments. The role involves handling calls, guiding visitors, and maintaining intake calendars within a fast-paced, crisis-oriented environment.

Responsibilities include triaging visits, using databases to determine district history, and supporting on-site agency referrals while ensuring a welcoming and organized reception area.

Qualifications

• High School Diploma or equivalent or equivalent experience.
• Excellent organizational and communication skills in a fast-paced environment.
• Ability to comprehend and follow oral and written instructions.
• Ability to take initiative and be dependable and resourceful.
• Possess an understanding of team concepts.
• Computer literacy, particularly with Microsoft Office applications.
• Bilingual English/Spanish a plus.
• Valid NYS driver’s license a plus.

Responsibilities

• Maintain a neat, clean, and organized reception area.
• Welcoming visitors, determining the nature of their visit, and announcing their arrival to appropriate team members.
• Using electronic databases to determine clients’ community district and prior history with NYC shelters and/or Homebase.
• Scheduling appointments for clients and referrals from external agencies, updating the Program Intake Appointment Calendar.
• Receiving, sorting, and delivering incoming mail and packages.

Skills

High attention to detail

Communication skills

Organizational skills

Multitasking

Microsoft Office

Bilingual English/Spanish

Dependability

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Program: Homebase Service Area 6 | 1780 Grand Concourse, Bronx, NY 10457

What You’ll Do

As part of New York City’s plan to end homelessness, the Department of Homeless Services established Homebase Homeless Prevention Community Resource Centers throughout New York City. Homebase programs are designed to assist families and individuals who are homeless or at imminent risk for becoming homeless to develop a plan for long-term housing stability. Homebase helps clients navigate the complicated eviction process, offers financial and money management counseling, helps clients obtain public benefits, provides short-term financial assistance, and helps with relocation if necessary.

As Homebase Receptionist, you’ll be the first person that our clients encounter when visiting or calling our program, and it’s critical that you are helpful, warm, and inviting to clients who are experiencing the crisis of imminent homelessness. You’ll be responsible for monitoring the flow of people entering the office and managing a heavy call volume, providing relevant program information and directing callers and visitors as appropriate.

Your responsibilities will include:

• Maintaining a neat, clean, and organized reception area.

• Welcoming visitors, determining the nature of their visit, and announcing their arrival to appropriate team members.

• Using electronic databases to determine clients’ community district and whether they have prior history with NYC shelters and/or Homebase.

• Scheduling appointments for clients and referrals from external agencies with Homebase team members and with on-site representatives from other agencies, updating the Program Intake Appointment Calendar.

• Receiving, sorting, and delivering incoming mail and packages.

You’re a great fit for this role if you have:

• High School Diploma or equivalent OR equivalent experience and skills.

• Excellent organizational and communication skills, with ability to effectively perform multiple tasks in a fast paced and demanding environment.

• Ability to comprehend and follow oral and written instructions.

• Ability to take the initiative and be dependable and resourceful.

• Possess an understanding of team concepts.

• Computer literacy, particularly with Microsoft Office applications.

• Bilingual (English/Spanish) a plus.

• Valid NYS driver’s license a plus.