Intake Coordinator

Alliance Health Services, Inc.; California (MO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Health insurance

Paid sick time

Paid time off

Vision insurance

Job summary

Alliance Health Services, Inc. is seeking an Intake Coordinator to manage new patient referrals, contact newly accepted patients, verify information, and maintain accurate intake records.

The Intake Assistant reports to the Department Lead or DON and collaborates with multiple departments to ensure smooth onboarding and patient communication.

Qualifications

• Experience in fast-paced healthcare or administrative environment.
• Working knowledge of home health requirements and processes.
• Experience using an Electronic Medical Record (EMR) system.
• Previous experience with patient intake, referrals, or healthcare administration preferred.

Responsibilities

• Manage new patient referrals and contact newly accepted patients.
• Verify patient information and maintain intake records.
• Enter patient and referral information into the EMR.
• Print and organize referrals; keep referral log up to date.
• Coordinate with departments and provide professional patient and customer support.
• Respond to questions and handle complaints with empathy.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Organizational skills

Time management

Problem solving

Critical thinking

Judgment

Pressure handling

Teamwork

Multitasking

Flexibility

Tools

EMR system

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Job Summary

The Intake Coordinator is responsible for managing new patient referrals, contacting newly accepted patients, verifying patient information, and maintaining accurate intake records.

The Intake Assistant reports to the Department Lead, Administrator, and/or Director of Nursing (DON).

Key Responsibilities

Patient & Customer Support

• Answer phone calls and messages promptly.
• Contact newly accepted patients and introduce the organization.
• Verify patient information provided in referrals.
• Answer patient and customer questions professionally.
• Provide clear and accurate information.
• Handle complaints and escalations with professionalism and empathy.
• Work to resolve issues promptly.

Referral & Intake Processing

• Monitor and maintain incoming faxes.
• Print and organize accepted referrals.
• Verify referral information for accuracy and completeness.
• Enter patient and referral information into the appropriate system.
• Keep the referral log accurate and up to date.
• Ensure all accepted referrals are entered into the referral log.
• Distribute patient charts and information promptly for further processing.

Communication & Teamwork

• Maintain professional and positive working relationships with all departments.
• Communicate effectively with team members and leadership.
• Contribute to a professional, positive, and motivated work environment.
• Use assigned tools, resources, and materials on a daily basis.
• Perform additional duties as assigned by management.

Skills & Requirements

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Excellent organizational and time-management skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to use good judgment and make appropriate decisions.
• Ability to work well under pressure in a fast-paced environment.
• Flexible and willing to learn new processes and systems.
• Strong teamwork and communication skills.
• Ability to manage multiple tasks and priorities.

Qualifications

• Working knowledge of home health requirements and processes.
• Experience working in a fast-paced healthcare or administrative environment.
• Experience using an Electronic Medical Record (EMR) system.
• Previous experience with patient intake, referrals, or healthcare administration is preferred.

Position Details

Job Type: Full-time
Pay: $21.00-$25.00 per hour
Medical Specialty: Home Health

Schedule

• Monday-Friday
• Weekends as needed
• Holidays as needed
• Overtime as needed

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

This position is currently accepting applications.

Other Jobs Within 60 Miles