Intake Coordinator

The Pennant Group; Phoenix (AZ); On-site; USD 42,000 - 58,000; Full time

Job summary

The Pennant Group, Inc. is seeking an Intake Coordinator for its Emblem Home Health operations in Phoenix, AZ. You will handle patient intake, referrals, and admissions to ensure a smooth transition into home health care.

Work with clinical and administrative teams to verify insurance, schedule visits, and optimize clinician calendars. Strong communication, organizational skills, and knowledge of healthcare operations are essential for success.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of experience in healthcare scheduling or intake.
• Home Health experience is a plus.
• Excellent communication and customer service skills.
• Knowledge of healthcare regulations and business operations; CPR certification.

Responsibilities

• Oversee all daily patient intake and referral operations.
• Manage the full intake process including insurance verification and authorization.
• Coordinate and manage patient scheduling for timely admissions and home health visits.
• Optimize clinician schedules balancing patient needs, geography, and staffing.
• Serve as the primary contact for patients, families, physicians, and referral sources.
• Track referral data and performance metrics; report trends.

Skills

Excellent communication

Customer service

Relationship-building

Healthcare regulations knowledge

CPR certification

Education

High school diploma or equivalent

Job description

## Intake CoordinatorApplylocations: Phoenix, Arizonatime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR62810**Join a Team That Puts YOU First!** At **Emblem Home Health,** we do things differently. Our philosophy is simple: our team comes first. When you feel supported, empowered, and valued, you deliver the kind of care that changes lives. That’s why we invest in your growth from day one, through mentorship, ongoing education, and a culture that encourages intelligent risk-taking and innovation. If you’re passionate about making a difference and want a career that grows with you, **Emblem** is the place to be!***Your Impact***As the Home Health **Intake Coordinator,** you will perform patient intake, referral coordination, and admissions processes. You will serve as the first point of contact for patients and referral partners, ensuring timely admissions, verifying insurance, coordinating care services, and delivering a seamless transition into home health. You will:* Oversee all daily patient intake and referral operations* Manage the full intake process, including insurance verification and authorization* Coordinate and manage patient scheduling to ensure timely admissions, evaluations, and home health visits* Optimize clinician schedules while balancing patient needs, geographic considerations, and staffing resources* Serve as a key point of contact for patients, families, physicians, and referral sources* Receive, process, and track incoming referrals to support efficient patient onboarding* Communicate with clinical and administrative teams to facilitate smooth transitions into care* Monitor scheduling changes and proactively resolve conflicts, delays, or coverage concerns* Track and report referral data, trends, and performance metrics* Identify opportunities to improve services and patient access to care***Our Commitment to You**** Perform meaningful work focused on improving patient care and outcomes* Work with a collaborative and mission-driven team that celebrates your success* Ongoing professional development and training***Our Requirements**** High school diploma or equivalent required* Minimum of one (1) year of experience in healthcare scheduling, intake, medical office administration preferred* Home Health experience a plus* Excellent communication, customer service, and relationship-building skills* Knowledge of healthcare regulations and business operations* Current CPR certificationThe employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.### About UsConnected Home Health is a Home Health Agency servicing the Greater Portland area, including Washington, Multnomah, Clackamas, Columbia, Yamhill, and Marion Counties. By being connected to you and your health care, we help you remain Connected to your community and family by keeping you out of the hospital and in the comfort of your own home. Whether you are recovering from surgery, illness, or living with a chronic disease like Diabetes, Heart Failure, or COPD, we help make hospital visits shorter and less frequent by providing quality health care and compassionate life-changing service. Every member of our team is committed to providing our patients and their families with life-changing service, because that’s what we doWe are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.