Intake Specialist: Phone & Email Support

TRISTAR RISK ENTERPRISE MANAGEMENT; Chicago (IL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Plan

Paid Holidays

Paid Time Off

Referral bonus

Job summary

TRISTAR RISK ENTERPRISE MANAGEMENT is seeking a Central Services Telephonic Intake Operator to be the first point of contact for workers’ compensation, liability, and subrogation claims. You will answer calls, route them appropriately, and document outcomes with accuracy, while providing professional customer service.

Responsibilities include managing a high-volume phone system, entering new claims in reporting systems, maintaining confidentiality per HIPAA/PHI, and collaborating with team

Qualifications

• High school diploma or GED required.
• Understanding of workers’ compensation and liability claims preferred.
• Medical transcription or data-entry experience preferred.

Responsibilities

• Answer and assist with all incoming calls, including first notice, and route them to the appropriate person or department.
• Manage a high-volume, multi-line telephone system effectively.
• Set up and enter new liability, subrogation, and first notice of loss reports in the claims/notice reporting systems or portals.
• Accurately document each call and its outcome in a clear, concise, and timely manner.
• Monitor dedicated client email inboxes for new first notice loss reports.
• Maintain confidentiality and comply with HIPAA and PHI regulations.

Skills

Strong communication

Customer service

Typing 45–50 WPM

Time management

Independent worker

Education

High school diploma or GED

Healthcare claims knowledge

Medical transcription/data-entry experience

Tools

Windows OS

Microsoft 365

Outlook

Excel

Job description

TRISTAR RISK ENTERPRISE MANAGEMENT is seeking a Central Services Telephonic Intake Operator to be the first point of contact for workers’ compensation, liability, and subrogation claims. You will answer calls, route them appropriately, and document outcomes with accuracy, while providing professional customer service.

Responsibilities include managing a high-volume phone system, entering new claims in reporting systems, maintaining confidentiality per HIPAA/PHI, and collaborating with team