Intake Specialist Cary OR Services

UNC Health Care; Cary (NC); On-site; USD 25,000 - 39,000; Full time

Job summary

UNC Health Care in Cary, NC seeks an Intake Specialist to collect demographic, financial, and medical information from patients at registration, ensuring privacy and courtesy. This role acts as the hospital's first point of contact and maintains accurate data for insurance, billing, and scheduling.

You will verify insurance, assist with pre-authorization, schedule appointments, manage supplies, and uphold patient safety and compliance.

Qualifications

• High School Diploma or GED; College degree preferred.
• 2 years of customer service and/or clerical experience; healthcare exposure preferred.
• Language and math skills typical for clerical work and accurate data entry.

Responsibilities

• Complete insurance verification and upfront collections before service.
• Obtain pre-authorization for scheduled and pre-registered accounts.
• Perform pre-registration by phone or form as required.
• Schedule new and follow-up patient appointments and reschedule as needed.
• Maintain inventory of supplies and order as needed.
• Verify key ADT information for patient safety, charging, coding, and billing.
• Complete forms in accordance with procedure and ensure proper filing.
• Meet department targets for wait times and upfront collections.
• Provide excellent customer service with a professional demeanor.
• Precept new coworkers as assigned.

Skills

Customer service

Clerical skills

Education

High School Diploma or GED

Job description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The Intake Specialist is responsible for collecting accurate demographic, financial, and medical information from patients whom require health care services in accordance with policies and procedures in a confidential manner. Represents the hospital as the focal point for all initial communications at time of registration in a courteous and professional manner.

POSITION HOURS: MONDAY-FRIDAY 5:30AM-2PM or 8:00AM-4:30PM

Responsibilities

1. Completion of insurance verification and documenting upfront collections before the date of service for scheduled and pre-registered accounts.
2. Completion of approval (pre-authorization/prior-approval) for scheduled and pre-registered accounts.
3. Completion of pre-registration (by phone or by form) for patients as required or requested.
4. Schedules all new and follow-up patient appointments. Communicates cancellations as needed, attempting to reschedule whenever possible.
5. Maintains inventory of clinical and office supplies. Orders supplies within budget, as assigned (Outpatient Rehab only).
6. Ensures and verifies key ADT information is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
7. Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
8. Meets the department target for wait times for registration.
9. Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. Meets departmental target for registration timeliness.
10. Ensures customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations.
11. Influences co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers. Demonstrates willingness to change to ensure continuous improvement.
12. Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.
13. Effectively precepts new co-workers as assigned.

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The Intake Specialist is responsible for collecting accurate demographic, financial, and medical information from patients whom require health care services in accordance with policies and procedures in a confidential manner. Represents the hospital as the focal point for all initial communications at time of registration in a courteous and professional manner.

POSITION HOURS: MONDAY-FRIDAY 5:30AM-2PM or 8:00AM-4:30PM

Other Information

Education Requirements

• High School Diploma or GED. College degree preferred.

Licensure/Certification Requirements

• None required.

Professional Experience Requirements

• 2 years of customer service and/or clerical experience. Prefer experience in healthcare setting with exposure to patient registration or scheduling or insurance authorization processes.

Knowledge/Skills/and Abilities Requirements

• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills: Ability to apply basic mathematical skills such as counting money and making change, using a credit card and adding machine.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data or information, establish facts, and draw valid conclusions. Ability to develop independent solutions.

Job Details

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: Rex Cary OR Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$18.84 - $26.77 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

POSITION HOURS: MONDAY-FRIDAY 5:30AM-2PM or 8:00AM-4:30PM

Location of Job: US:NC:Cary

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.