Scheduling/Customer Service Representative

UNC REX Healthcare; Cary (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Physicians Group Practices II, LLC in Cary, NC is seeking a detail-oriented scheduler/registrar to ensure accurate scheduling of procedures and complete patient registrations. You will collaborate with patients, physicians, and staff to obtain orders, demographics, and documentation.

The role emphasizes customer service, organizational skills, and knowledge of scheduling processes. Onsite, 40 hours weekly, with day shifts and standard full-time benefits.

Qualifications

• LANGUAGE SKILLS: Ability to read and interpret documents and communicate effectively with patients and staff.
• MATHEMATICAL SKILLS: Ability to perform basic arithmetic and handle percentages and ratios.
• REASONING ABILITY: Ability to solve problems and apply instructions from written, oral, or diagram form.

Responsibilities

• Works collaboratively to ensure accuracy and completeness of scheduled procedures and gathers necessary demographic and scheduling information.
• Communicates procedure and prep information clearly to patients and physician offices.
• Obtains accurate and valid physician orders for procedures.
• Meets productivity and customer satisfaction goals.
• Distributes updated department schedules with complete and accurate clinical information.
• Maintains current clinical knowledge related to diagnostic procedures and scheduling software.
• Acts as departmental receptionist and office assistant as needed.
• Performs registrations for patients, including contract registration for Managed Care and complete registration for Government Payors.

Skills

Language skills

Mathematical skills

Reasoning ability

Education

High school diploma or GED

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
Works collaboratively to ensure accuracy and completeness of scheduled procedures.

Responsibilities:

• 1. Works collaboratively to ensure accuracy and completeness of scheduled procedures. Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information. Requests appropriate comparison films and prior medical records when necessary.
• 2. Accurately communicates procedure and prep information to patient and physician office staff.
• 3. Obtains accurate and valid physician orders for all procedures.
• 4. Consistently achieves productivity and customer satisfaction goals.
• 5. Distributes updated department schedules in a timely manner. Schedules reflect complete and accurate clinical information.
• 6. Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software.
• 7. Serves as a departmental receptionist and office assistant as needed.
• 8. Performs Registrations for patients to include contract registration for Managed Care patients and complete registration for Government Payors.

Other Information

Other information:

Education Requirements:

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• One year of related experience or training required.

Licensure/Certification Requirements:

• No licensure or certification required.

Professional Experience Requirements:

• Prefer experience in healthcare setting with exposure to patient registration or scheduling, or insurance authorization processes. Requires exceptional customer service and organizational skills. Medical terminology desired.

Knowledge/Skills/and Abilities Requirements:

• LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data or information, establish facts, and draw valid conclusions. Ability to develop independent solutions.

Job Details

Legal Employer: GP2

Entity: UNC Physician Group Practices

Organization Unit: CO Cary

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Cary

Exempt From Overtime: Exempt: No

This position is employed by UNC Physicians Group Practices II, LLC, a private, for-profit subsidiary of UNC Health Care System.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.