Intake Specialist

UNC Health Care; North Carolina; On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Johnston Health's Cardiac Rehab team seeks a patient access professional to ensure accurate ADT data, assist with appointments, and support billing processes in a fast-paced onsite setting in Smithfield, NC.

This full-time role (40 hours/week, day shift) requires a high school diploma and at least two years of customer service or clerical experience; familiarity with insurance verification and registration is a plus.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Two years of customer service and/or clerical experience required.

Responsibilities

• Verify and update ADT information (insurance, demographics) to ensure safety, charging, coding, and billing accuracy.
• Schedule all new and follow-up patient appointments; reschedule cancellations when possible; communicate cancellations to providers.
• Complete and document governmental, regulatory, financial, and contractual forms per procedure; ensure scanned and legible copies.
• Use price estimation tool during registration to provide accurate estimates.
• Meet upfront collections targets including deposits, estimated amounts due, co-pays, and prior balances.
• Participate in QA by using system work queues to reduce errors and make corrections.

Skills

Customer service

Clerical experience

Education

High school diploma or GED

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness.

Hours

Monday - Friday, 7:30am - 4:00pm

Responsibilities

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Other Information

Education Requirements

• * High school diploma or GED required; higher-level degree may satisfy this requirement.

Professional Experience Requirements

• * Require two (2) years of customer service and/or clerical experience

Job Details

Legal Employer: NCHEALTH

Entity: Johnston Health

Organization Unit: Cardiac Rehab

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Smithfield

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.