Scheduling/Customer Service Representative

UNC Health; United States; On-site; USD 39,000 - 56,000; Full time

Job summary

UNC Health in Durham, NC is seeking a Scheduling/Registration Clerk to ensure accurate scheduling and patient registrations. The role collaborates with patients and physician offices to gather demographics, prepare procedures, and obtain physician orders.

You’ll handle registrations for managed care and government payors, serve as receptionist as needed, and support scheduling software with strong customer service.

Qualifications

• High School Diploma or GED plus one year of related experience or training required.
• Healthcare setting experience preferred.
• Medical terminology desired.

Responsibilities

• Ensures accuracy and completeness of scheduled procedures.
• Communicates procedure and prep information to patients and staff.
• Obtains accurate physician orders for procedures.
• Meets productivity and customer satisfaction goals.
• Distributes updated department schedules with complete clinical information.
• Maintains knowledge of diagnostic procedures and scheduling software.
• Serves as departmental receptionist and office assistant as needed.
• Performs registrations for patients including managed care contracts and government payors.

Skills

Customer service

Scheduling

Medical terminology

Communication

Education

High School Diploma or GED

Tools

Scheduling software

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Works collaboratively to ensure accuracy and completeness of scheduled procedures. Respiratory Therapy exp preferred.

Responsibilities

• Works collaboratively to ensure accuracy and completeness of scheduled procedures. Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information. Requests appropriate comparison films and prior medical records when necessary.
• Accurately communicates procedure and prep information to patient and physician office staff.
• Obtains accurate and valid physician orders for all procedures.
• Consistently achieves productivity and customer satisfaction goals.
• Distributes updated department schedules in a timely manner. Schedules reflect complete and accurate clinical information.
• Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software.
• Serves as a departmental receptionist and office assistant as needed.
• Performs Registrations for patients to include contract registration for Managed Care patients and complete registration for Government Payors.

Other Information

Other information:

Education Requirements

• High School Diploma or GED plus one year of related experience or training required.

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• Prefer experience in healthcare setting with exposure to patient registration or scheduling, or insurance authorization processes. Requires exceptional customer service and organizational skills. Medical terminology desired.

Knowledge/Skills/and Abilities Requirements

• LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data or information, establish facts, and draw valid conclusions. Ability to develop independent solutions.

Job Details

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: UNC Homecare Admin

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $18.84 - $26.77 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite in Durham

Work Schedule: Day Job (8:30am - 5:00pm)

Location of Job: US:NC:Durham

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.