Scheduling/Customer Service Representative

UNC Health; Cary (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

UNC Health in Cary, NC is seeking a full-time Scheduler/Registration Assistant to ensure accurate patient registrations and scheduling of procedures. You will communicate prep details to patients and physician offices, obtain physician orders, and maintain up-to-date scheduling information using our system.

The role emphasizes strong customer service, attention to detail, and knowledge of scheduling software. This onsite position offers a stable day-shift schedule with competitive compensation.

Qualifications

• High school diploma or GED required.
• One year of related experience or training preferred.
• Healthcare setting experience is a plus.

Responsibilities

• Ensures accuracy and completeness of scheduled procedures; collects demographic data and uses prompts to capture scheduling information.
• Communicates procedure and prep information clearly to patients and office staff.
• Obtains accurate physician orders for all procedures.
• Meets productivity and customer service targets.
• Distributes and updates department schedules with complete clinical information.
• Maintains current knowledge of diagnostic procedures and scheduling software.
• Acts as receptionist and office assistant as needed.
• Performs registrations for patients, including managed care and government payors.

Skills

Customer service

Healthcare scheduling

Attention to detail

Communication skills

Education

High school diploma or GED

Tools

Scheduling software

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Works collaboratively to ensure accuracy and completeness of scheduled procedures.

Responsibilities

• Works collaboratively to ensure accuracy and completeness of scheduled procedures. Consistently obtains accurate demographic information and utilizes system prompts to secure all relevant scheduling information. Requests appropriate comparison films and prior medical records when necessary.
• Accurately communicates procedure and prep information to patient and physician office staff.
• Obtains accurate and valid physician orders for all procedures.
• Consistently achieves productivity and customer satisfaction goals.
• Distributes updated department schedules in a timely manner. Schedules reflect complete and accurate clinical information.
• Maintains current clinical knowledge and skills related to diagnostic procedures and scheduling software.
• Serves as a departmental receptionist and office assistant as needed.
• Performs Registrations for patients to include contract registration for Managed Care patients and complete registration for Government Payors.

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement. One year of related experience or training required.

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• Prefer experience in healthcare setting with exposure to patient registration or scheduling, or insurance authorization processes. Requires exceptional customer service and organizational skills. Medical terminology desired.

Knowledge/Skills/and Abilities Requirements

• LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to define problems, collect data or information, establish facts, and draw valid conclusions. Ability to develop independent solutions.

Job Details

• Legal Employer: GP2
• Entity: UNC Physician Group Practices
• Organization Unit: CO Cary
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Salary Range: $19.12 - $27.17 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity
• Work Assignment Type: Onsite
• Work Schedule: Day Job
• Location of Job: US:NC:Cary
• Exempt From Overtime: Exempt: No

This position is employed by UNC Physicians Group Practices II, LLC, a private, for-profit subsidiary of UNC Health Care System.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.

Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.