Intake Specialist

Life Center of Galax; Galax (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Holidays

Paid Time Off

HSA & FSA

Company Paid Basic Life & AD&D

Disability

401(k) Retirement Plan with company  &

Job summary

Life Center of Galax is seeking an Intake Specialist to manage the intake process, coordinate admissions, and orient new clients within a behavioral health setting.

The role supports assessments, documentation, and client arrival, maintaining excellent customer service per Acadia Healthcare standards. Schedule: Wednesdays through Saturdays, 4:00pm–2:00am, with full benefits including health coverage and a 401(k) plan.

Qualifications

• High-school diploma, GED, or equivalent.
• 1–2 years of experience in a patient care environment in a behavioral health setting is preferred.
• Must have excellent communication and customer service skills, and an ability to use required computer programs.

Responsibilities

• Liaise with clients and families to address questions and concerns.
• Coordinate facility tours with potential admissions.
• Interface with remote admissions and on-site clinical teams for approvals and travel arrangements as needed.
• Establish rapport with clients to ensure a welcoming arrival.
• Ensure intake paperwork is completed and documentation is maintained.
• Discuss client financial responsibilities and collect payments as applicable.

Skills

Customer service

Communication

Computer skills

Education

High-school diploma or GED

Job description

Come join our team as an Intake Specialist, at Life Center of Galax! We are looking for individuals who are passionate about behavioral health. If you are interested in growth opportunities that are second to none in the industry and making a difference in the lives of people in our community, this position is right for you!

The Intake Specialist

The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions to team. Establishes professional rapport with client to ensure that they feel welcomed upon arrival.

Days are Wednesday - Saturday. Hours are 4:00pm - 2:00am.

Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.

We Offer a Full Suite Of Benefits Ranging From

• Medical, Dental, and Vision Insurance
• Paid Holidays
• Paid Time Off
• HSA & FSA
• Company Paid Basic Life & AD&D
• Disability
• 401(k) Retirement Plan - with company match
• Employee Assistance Program/Employee Discount Program

Days are Wednesday - Saturday. Hours are 4:00pm - 2:00am.

Essential Functions

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for client arrival, including travel arrangements as applicable.
• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of client belongings/person for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/schedule as needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained as required.
• May discuss client’s financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Standard Expectations

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance.

Education/Experience/Skill Requirements

• High-school diploma, GED, or equivalent.
• 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, is preferred.
• Must have excellent communication and customer service skills, and an ability to use required computer programs.

Licenses/Designations/Certifications

• De-escalation training, CPR and/or First-Aid certification as required by facility.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

GALAX