Intake Specialist

Assistance Home Care; St. Louis (MO); Presencial; USD 30.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

Paid Time Off

Overtime opportunities

Professional growth

Descripción de la vacante

Assistance Home Care in Missouri is seeking an Intake Specialist who will be the first point of contact for prospective clients, families, and referral partners. You will manage the intake process from inquiry to Discovery Visit coordination, ensuring accurate documentation and timely follow-up.

This role requires strong communication, organization, and multi-tasking in a fast-paced office. The position offers weekday hours, weekly pay, PTO, and opportunities for professional growth.

Formación

• 2+ years in intake, scheduling or healthcare administration.
• Excellent telephone and written communication skills.
• Strong organization and attention to detail.

Responsabilidades

• Respond promptly and professionally to new client and referral inquiries.
• Gather and document intake information in WellSky or CRM.
• Route inquiries to the appropriate office and team member.
• Coordinate Discovery Visits and follow-up activities.
• Maintain an organized lead pipeline with clear next steps.
• Communicate with families with warmth, urgency, empathy, and professionalism.

Conocimientos

Communication

Organization

Customer service

Multitasking

Herramientas

WellSky

CRM

Descripción del empleo

Are you organized, compassionate, and confident speaking with families during important moments? Assistance Home Care is seeking an Intake Specialist to serve as the professional first point of contact for prospective clients, families, and referral partners.This position manages the intake process from the initial inquiry through documentation, follow-up, and coordination of the family’s Discovery Visit.

Responsibilities

• Respond promptly and professionally to new client and referral inquiries.
• Gather and document complete intake information in WellSky.
• Route inquiries to the appropriate Assistance Home Care office and team member.
• Coordinate Discovery Visits, follow-up activities, and internal handoffs.
• Maintain an organized lead pipeline with clear next steps.
• Communicate with families using warmth, urgency, empathy, and professionalism.

Requirements

• Two or more years of intake, scheduling, customer service, healthcare administration, home care, or related experience preferred.
• Excellent telephone, written communication, and follow-through skills.
• Strong organization and attention to detail.
• Comfortable managing multiple priorities in a fast-paced office environment.
• WellSky, CRM, or healthcare software experience is preferred.
• Valid and active driver’s license, auto insurance and registration on a reliable vehicle.
• Ability to pass an extensive criminal background check and FSCR
• Ability to lift a minimum of 55 pounds.
• Ability to pass a drug test with negative panel results

What we Offer

• $22.00 per hour
• Monday-Friday, 8:00 a.m.-5:00 p.m.
• Weekly pay
• 3 weeks Paid Time Off upon hire
• Overtime opportunities based on business needs
• Supportive and collaborative culture
• Opportunities for professional growth

Why Join Us?

Assistance Home Care is values-driven and committed to helping individuals honor their wishes to remain at home. We value initiative, compassion, communication, and teamwork.