Intake Specialist- Spanish Speaking

Elite Home Health Care, Inc.; New York (NY); On-site; USD 39,000 - 44,000; Full time

Job summary

Elite Home Health Care, Inc. is seeking a Healthcare Intake Specialist to help clients navigate home health service enrollment. You will be organized, detail-oriented, and passionate about assisting individuals in need in the New York area.

This on-site role involves verifying insurance, handling calls, conducting initial assessments, and coordinating access to CHHA/MLTC/CDPAP/PCA services, with a pay range of $28–$32 per hour.

Qualifications

• Minimum 1 year of experience in home care intake or enrollment.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency with Microsoft Office and HHA Exchange software.
• Knowledge of insurance verification and enrollment procedures.

Responsibilities

• Guide clients through home care service enrollment.
• Verify insurance coverage and eligibility for home care services.
• Handle incoming calls from clients, caregivers, and professionals.
• Conduct initial assessments to determine care needs and level of care.
• Coordinate with marketing for updates and information for clients.
• Assist clients in accessing CHHA, MLTC, CDPAP, and PCA services.
• Educate clients on eligibility criteria and options.

Skills

Communication skills

Interpersonal skills

Organization

Multitasking

Client interaction

Tools

Microsoft Office

HHA Exchange

Job description

About Elite

Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. At Elite, we only hire the most qualified nurses, home health aides and caregivers who are hand-picked based on their skills and capabilities. They are all licensed, insured and cleared with extensive background screening. But most importantly, our caregivers are known for their warmth, attentiveness and reliability. Our main goal is to deliver compassionate, professional, and integrity-centered care to our clients. We work within the community to provide quality home care for individuals in need. We are committed to providing our clients with the best possible and most compassionate care!

Job Summary

As a Healthcare Intake Specialist you will help clients navigate the process of obtaining home care services. You must be organized, detail-oriented, and passionate about assisting individuals in need.

Essential Duties and Responsibilities:

• Client Navigation: Guide clients through the process of obtaining home care services, offering assistance and support every step of the way.
• Insurance Verification: Verify clients' insurance coverage and eligibility for home care services, ensuring accurate billing and reimbursement.
• Call Handling: Answer incoming calls from clients, caregivers, and healthcare professionals, addressing inquiries and providing information about available services.
• Initial Assessments: Conduct comprehensive initial assessments to evaluate clients' healthcare needs and determine the appropriate level of care required.
• Communication: Collaborate with marketing representatives to stay informed of updates and changes, providing quick and relevant information to clients and stakeholders.
• Service Assistance: Assist clients in accessing Certified Home Health Agency (CHHA), Managed Long-Term Care (MLTC), Consumer Directed Personal Assistance Program (CDPAP), and Personal Care Aide (PCA) services.
• Client Education: Educate clients on the eligibility criteria for home care services, explaining their options and helping them make informed decisions about their care.

Qualifications and Skills:

• Minimum of 1 year of experience in home care intake or enrollment processes.
• Exceptional communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders.
• Highly organized, detail-oriented, and capable of managing multiple tasks efficiently.
• Proficiency in Microsoft Office applications and experience with HHA Exchange software.
• Understanding of home care services, insurance verification processes, and enrollment procedures.

Work Environment:

On-site

Pay Range: The hiring range for this position is $28.00-$32.00/hour. Various factors will determine final compensation such as a candidate’s years of relevant work experience, skills, certifications, and location.

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer.

We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.