Intake Specialist- Spanish Speaking

Elite HHC; New York (NY); Hybrid; USD 39,000 - 44,000; Full time

Job summary

Elite Home Health Care is seeking a Healthcare Intake Specialist to help clients navigate the process of obtaining home care services. The role requires organization, attention to detail, and a passion for assisting those in need.

You will verify insurance eligibility, handle calls from clients and professionals, and conduct assessments to determine the required level of care. On-site work is expected in the New York area.

Qualifications

• 1 year minimum experience in home care intake or enrollment.
• Excellent communication and interpersonal skills.
• Highly organized with strong multi-tasking abilities.

Responsibilities

• Guide clients through home care intake and enrollment steps.
• Verify insurance coverage and eligibility for home care services.
• Handle calls from clients, caregivers, and healthcare professionals.
• Conduct initial assessments to determine level of care.
• Collaborate with marketing for updates and stakeholder info.
• Assist clients in accessing CHHA, MLTC, CDPAP, and PCA services.
• Educate clients on eligibility criteria and options.

Skills

Communication skills

Organized

Detail-oriented

Microsoft Office

HHA Exchange

Tools

HHA Exchange

Microsoft Office

Job description

About Elite

Elite Home Health Care is a licensed home care agency that provides professional homecare services in the New York Metropolitan area, Central, and Upstate NY Regions. At Elite, we only hire the most qualified nurses, home health aides and caregivers who are hand-picked based on their skills and capabilities. They are all licensed, insured and cleared with extensive background screening. But most importantly, our caregivers are known for their warmth, attentiveness and reliability. Our main goal is to deliver compassionate, professional, and integrity-centered care to our clients. We work within the community to provide quality home care for individuals in need. We are committed to providing our clients with the best possible and most compassionate care!

Job Summary

As a Healthcare Intake Specialist you will help clients navigate the process of obtaining home care services. You must be organized, detail-oriented, and passionate about assisting individuals in need.

Essential Duties and Responsibilities:

• Client Navigation: Guide clients through the process of obtaining home care services, offering assistance and support every step of the way.
• Insurance Verification: Verify clients' insurance coverage and eligibility for home care services, ensuring accurate billing and reimbursement.
• Call Handling: Answer incoming calls from clients, caregivers, and healthcare professionals, addressing inquiries and providing information about available services.
• Initial Assessments: Conduct comprehensive initial assessments to evaluate clients' healthcare needs and determine the appropriate level of care required.
• Communication: Collaborate with marketing representatives to stay informed of updates and changes, providing quick and relevant information to clients and stakeholders.
• Service Assistance: Assist clients in accessing Certified Home Health Agency (CHHA), Managed Long-Term Care (MLTC), Consumer Directed Personal Assistance Program (CDPAP), and Personal Care Aide (PCA) services.
• Client Education: Educate clients on the eligibility criteria for home care services, explaining their options and helping them make informed decisions about their care.

Qualifications and Skills:

• Minimum of 1 year of experience in home care intake or enrollment processes.
• Exceptional communication and interpersonal skills, with the ability to effectively interact with clients and stakeholders.
• Highly organized, detail-oriented, and capable of managing multiple tasks efficiently.
• Proficiency in Microsoft Office applications and experience with HHA Exchange software.
• Understanding of home care services, insurance verification processes, and enrollment procedures.

Work Environment:

On-site

Pay Range:

The hiring range for this position is $28.00-$32.00/hour. Various factors will determine final compensation such as a candidate’s years of relevant work experience, skills, certifications, and location.

HouseWorks, LLC and its Family of Companies is an Equal Opportunity Employer. We do not discriminate against race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.