Intake Specialist

Beacon Hill; St. Louis (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Leave benefits

Job summary

Beacon Hill Legal is seeking an Intake Specialist who is personable, organized, and detail-oriented to greet prospective clients. This role emphasizes empathy, professionalism, and accurate management of sensitive information and administrative tasks.

You'll gather intake data, initiate conflict checks, schedule consultations, and ensure materials reach attorneys promptly. Strong organizational skills and discretion are essential in a fast-paced environment.

Qualifications

• High school diploma or equivalent; prior administrative, customer service, or professional office experience preferred.
• Warm, professional communication skills with empathy and discretion for sensitive situations.
• Strong organization, attention to detail, sound judgment, and ability to manage competing priorities with follow-through.
• General proficiency with Microsoft Office and ability to learn firm-specific systems and software; law firm experience is a plus but not required.

Responsibilities

• Serve as the initial point of contact for prospective clients by phone, email, and online inquiry.
• Gather and document intake information, initiate conflict checks, and ensure attorneys receive complete materials before consultations.
• Coordinate consultation scheduling, confirmations, reminders, fees, payment procedures, and follow-up on inquiries.
• Maintain accurate intake records and performance metrics, prepare reports, identify trends, and support improvements to client service and conversion processes.

Skills

Customer service

Communication

Organization

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Job description

Beacon Hill Legal is seeking a personable, organized, and detail-oriented Intake Specialist to serve as a welcoming first point of contact for prospective clients. This role is ideal for someone who communicates with empathy and professionalism, thrives in a fast-paced environment, and takes pride in managing sensitive information and administrative responsibilities accurately and independently.

What You'll Do

• Serve as the initial point of contact for prospective clients by phone, email, and online inquiry, providing a professional and compassionate experience.
• Gather and document intake information, initiate conflict checks, and ensure attorneys receive complete materials before consultations.
• Coordinate consultation scheduling, confirmations, reminders, fees, payment procedures, and follow-up on pending inquiries.
• Maintain accurate intake records and performance metrics, prepare reports, identify trends, and support improvements to client service and conversion processes.

Qualifications

• High school diploma or equivalent; prior administrative, customer service, or professional office experience preferred.
• Warm, professional communication skills with the empathy and discretion needed to assist individuals in sensitive or stressful situations.
• Strong organization, attention to detail, sound judgment, and the ability to manage competing priorities with consistent follow-through.
• General proficiency with Microsoft Office and the ability to learn firm-specific systems, procedures, and software; law firm experience is a plus but not required.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)