Intake Specialist

Harboroaks; Scotts Valley (CA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Overnight shift differential

Training program

Education for certification

Job summary

The Camp Recovery Center in California seeks an Intake Specialist to manage the intake process, support arrival and assessment, and coordinate with admissions and clinical teams. The role emphasizes customer service and accurate documentation in a behavioral health setting.

Responsibilities include welcoming clients, arranging tours and travel as needed, and ensuring smooth onboarding while maintaining confidentiality and compliance with policies.

Qualifications

• High-school diploma, GED, or equivalent.
• 1–2 years of experience in a patient care environment in a behavioral health setting preferred.
• Excellent communication and customer service skills; ability to use required computer programs.

Responsibilities

• Liaise with clients and families to address questions or concerns.
• Coordinate facility tours with potential admissions.
• Interface with remote admissions and on-site clinical teams for approvals and travel arrangements.
• Establish professional rapport to welcome clients on arrival.
• Support arrival process including intake/assessments and searches for prohibited items.

Skills

Communication skills

Patient care

Team collaboration

Education

High-school diploma

1–2 years patient care experience

Tools

Required computer programs

Job description

Overview

The Intake Specialist is responsible for the intake process at the facility. Liaises with remote admissions toteam. Establishes professional rapport with client to ensure that they feel welcomed upon arrival. Supports client arrival process, including initial assessment process, searching the client’s belongings/person for prohibited items, and orienting the client to the facility. Ensures required documentation/paperwork is completed and maintained.

Responsibilities

ESSENTIAL FUNCTIONS:

• Liaise with client/family of potential admissions to address any questions, concerns, etc.
• Coordinate facility tours with clients and families who are potential admissions.
• Interface with remote admissions team and on-site clinical team for necessary approvals, plan for clientarrival, including travel arrangements as applicable.
• Establishes professional rapport with client to ensure that they feel welcomed upon arrival.
• Supports arrival process including coordinating assessment/bed placement process, searches of clientbelongings/person for prohibited items.
• Orients client to the facility/milieu.
• Liaises with direct care/nursing/clinical team to ensure client is set-up with a treatment plan/scheduleas needed.
• Ensures intake paperwork is completed in a timely fashion and documentation is maintained asrequired.
• May discuss client’s financial responsibility and take payment as applicable.
• Provides exceptional customer service in line with Acadia Healthcare standards.

Qualifications

STANDARD EXPECTATIONS:

• Complies with organizational policies, procedures, performance improvement initiatives and maintainsorganizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guestsand other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them overtime.
• Encourages and builds mutual trust, respect and cooperation among team members.
• Maintains regular and predictable attendance.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High-school diploma, GED, or equivalent.
• 1 – 2 years of experience in a patient care environment in a substance use/behavioral health setting, ispreferred.
• Must have excellent communication and customer service skills, and an ability to use requiredcomputer programs.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• De-escalation training, CPR and/or First-Aid certification as required by facility

Compensation for roles at THE CAMP RECOVERY CENTER varies depending on a wide array of factors including but not limited to the specific location, role, skill set, and level of experience. As required by local law, THE CAMP RECOVERY CENTER provides a reasonable hourly range of compensation for roles that may be hired in California as set forth below.

Role Location: CALIFORNIA

Calculated Hourly Range for role Intake Specialist:

State - California: $24.00 - $27.00 per hour DOE

BENEFITS:

The Camp Recovery Center provides a comprehensive package of benefits for our Intake Specialist- full time only. Current benefits include:

• Competitive hourly rate
• Shift differential for overnight shifts
• Medical, dental, and vision insurance
• Acadia Healthcare 401(k) plan
• Excellent training program
• Complimentary AOD education to certify as a substance use disorder counselor
• Professional growth opportunity that is second to none in the industry.

SHIFT:

Shifts areSunday - Thursday. Shifts are 8 hours and overtime eligible

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.