Intake Specialist

Pop-Up Talent; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

Sick days

Holidays

401k plan

On-site parking

Job summary

Pop-Up Talent is hiring an Intake Assistant to be the first point of contact for individuals seeking legal help across civil rights, employment, medical malpractice, and other cases in Los Angeles, CA.

You will gather information, manage medical records and reports, and coordinate with attorneys and staff while handling routine administrative tasks with empathy and attention to detail.

Qualifications

• Minimum 3 years of sales, customer service, or crisis counseling experience.
• Exposure to Case Management software is preferred.
• Demonstrated empathy and ability to work under deadlines.

Responsibilities

• Be the first point of contact for clients via phone, email, text, and in person.
• Gather preliminary information for a variety of legal matters.
• Document medical records and other case materials; manage follow-up communications.
• Collaborate with attorneys and staff and perform general administrative tasks.

Skills

Sales experience

Customer service

Crisis counseling

Tools

Case Management software

Job description

• Employers currently pays 100% of employee medical and dental premium
• Paid Vacation & Sick Days
• 12 Holidays
• 401k and profit-sharing plan – all full-time employees are eligible after 1 year
• Paid parking and free on site gym

ROLE DESCRIPTION:

• Our intake team is the first point of contact for individuals who have been injured or harmed. Intake assistants engage with clients via phone calls, emails, texts, and in-person to gather preliminary information regarding legal matters for a variety of cases (civil rights, class action, employment, medical malpractice, sexual abuse, etc.), while demonstrating empathy, patience, and understanding
• Duties also include databasing and documentation of medical records, email, accident reports, etc., client follow-up communication, collaboration with attorneys and other staff, and administrative tasks as needed, including general phone calls, making copies, scanning, uploading files, etc.

QUALIFICATIONS:

• Minimum 3 years of sales experience, customer service experience, and/or crisis counseling, prior legal experience also preferred
• Previous experience using Case Management software
• Resourceful and motivated problem solver
• Proven track record to meet goals and deadlines
• Caring, empathetic to clients in crisis

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.