Intake Specialist

Pop-Up Talent; Los Angeles (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Paid vacation

Sick days

401k profit-sharing

On-site gym

Free parking

Job summary

Pop-Up Talent in Los Angeles, CA is seeking an Intake Assistant to be the first point of contact for clients seeking legal assistance across civil rights, class action, employment, and more. You will gather preliminary information via phone, email, text, and in-person, and document medical records, accident reports, and communications, while supporting attorneys and staff with administrative tasks.

A strong sense of empathy and crisis awareness is essential.

Qualifications

• Minimum 3 years of sales experience, customer service experience, and/or crisis counseling; prior legal experience preferred.

Responsibilities

• Intake assistants engage with clients via phone, email, text, and in-person to gather preliminary information for a variety of legal matters and cases.
• Duties include databasing and documentation of medical records, accident reports, client follow-up, coordination with attorneys and staff, and general administrative tasks.

Skills

Sales experience

Customer service

Crisis counseling

Tools

Case Management software

Job description

• Employers currently pays 100% of employee medical and dental premium
• Paid Vacation & Sick Days
• 12 Holidays
• 401k and profit-sharing plan – all full-time employees are eligible after 1 year
• Paid parking and free on site gym

ROLE DESCRIPTION:

• Our intake team is the first point of contact for individuals who have been injured or harmed. Intake assistants engage with clients via phone calls, emails, texts, and in-person to gather preliminary information regarding legal matters for a variety of cases (civil rights, class action, employment, medical malpractice, sexual abuse, etc.), while demonstrating empathy, patience, and understanding
• Duties also include databasing and documentation of medical records, email, accident reports, etc., client follow-up communication, collaboration with attorneys and other staff, and administrative tasks as needed, including general phone calls, making copies, scanning, uploading files, etc.

QUALIFICATIONS:

• Minimum 3 years of sales experience, customer service experience, and/or crisis counseling, prior legal experience also preferred
• Previous experience using Case Management software
• Resourceful and motivated problem solver
• Proven track record to meet goals and deadlines
• Caring, empathetic to clients in crisis

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.