Intake Specialist

Levin Papantonio Law Firm; Pensacola (FL); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off (PTO)

401(k)/Profit Sharing

Health, Dental, Vision

Tuition Reimbursement

Long Term Disability (LTD)

Flexible Spending Account (FSA)

Group Term Life insurance (GTL)/Vol

Job summary

Levin Papantonio Law Firm seeks an Intake Specialist to be the first point of contact for potential clients. This entry-level role emphasizes compassionate listening and excellent phone communication to screen and evaluate claims for potential representation.

Daily responsibilities include handling high call volume, maintaining client data in our systems, and participating in ongoing training. We offer strong benefits and opportunities for growth within a respected national practice.

Qualifications

• Schedule: Monday–Friday 8:30am to 5:00pm with an hour lunch.
• Strong organizational skills and ability to meet deadlines.
• Excellent verbal and written communication; attention to spelling/grammar.
• Proficient in Windows; typing speed and accuracy.
• 6+ months of customer service/call center experience preferred.

Responsibilities

• Handle a high volume of inbound calls for the Intake Department, supporting Reception duties as needed.
• Maintain thorough and accurate records in case management software.
• Attend regular team meetings and ongoing training to improve skills.
• Contribute to a positive, collaborative work environment and client satisfaction.
• Collect relevant information about potential clients and cases, including details, documents, witnesses, and deadlines.

Skills

Organizational skills

Discretion/Confidentiality

Verbal & written communication

Windows proficiency

Typing speed/accuracy

Customer service experience

Job description

Intake Specialist

This is an entry-level position; prior legal experience is not required.

Description

We are looking for an Intake Specialist who is a naturally compassionate/empathetic listener, great on the phone. Intake Specialists are the first voice a potential client hears when entering the legal process. They interview, screen, and evaluate potential claims to assess and determine if our law firm can help.

Get To Know Us

Since 1955, Levin Papantonio has earned a reputation as one of the most successful personal injury law firms in the nation. Our attorneys handle claims nationwide involving prescription drugs, medical devices, defective products, car accidents, medical malpractice, workers compensation, consumer protection, and other types of personal injury claims.

What We Can Offer You For All Your Hard Work:

• Paid Holidays
• Paid Time Off (PTO)
• 401(k)/Profit Sharing
• Health, Dental, Vision
• Tuition Reimbursement
• Long Term Disability (LTD)
• Flexible Spending Account (FSA)
• Group Term Life insurance (GTL)/Voluntary Term Life insurance (VTL)
• Annual Pay Increase (discretionary)
• Year End Bonus (discretionary)

Requirements

Schedule: Monday-Friday 8:30am to 5:00pm with an hour lunch from 12pm to 1pm.

• Strong organizational skills with the ability to prioritize and meet deadlines
• Ability to maintain confidentiality & handle sensitive information with discretion
• Strong verbal & written communication skills, specifically spelling/grammar
• Must have computer skills, specifically in Windows environment & able to type with speed/accuracy
• 6+ months of experience in a customer service/call center environment is preferred

Job Duties

• Promptly and professionally handle a high volume of inbound calls within the Intake Department, while serving as a backup for the Firm’s main Reception desk. This role requires the ability to learn and perform Receptionist duties to provide coverage during breaks and absences.
• Maintain thorough and accurate records in our case management software, ensuring all potential client data is up-to-date
• Attend regular team meetings and participate in ongoing training opportunities to improve skills and learn best practices
• Contribute to a positive, team-oriented work environment that fosters collaboration, continuous improvement, and client satisfaction
• Collect relevant information about potential clients; cases, such as personal details, facts, documents, witnesses, statute of limitations and other deadlines

Levin Papantonio an equal opportunity employer, committed to the strength of a diverse workforce.