Intake Specialist

Knrlegal; Fairlawn (OH); Hybrid; USD 35,000 - 52,000; Full time

Job summary

Knrlegal in Fairlawn, Ohio is seeking an Intake Specialist to manage the day-to-day intake operations, reporting directly to the Intake Manager and following their direction. The role involves answering phones in a high-volume call center, creating and fielding client intakes, and opening cases in the case management system.

Ideal candidates will have strong communication, attention to detail, the ability to multitask, and solid MS Office skills.

Qualifications

• Experience in high-volume phone environments or call centers preferred.
• Exceptional communication skills.
• Ability to multitask and prioritize workload.
• Strong attention to detail and organizational skills.
• Proficient in MS Office.
• Typing speed of 55 wpm.
• Team player who works well in a group.
• Ability to lift up to 20 pounds.

Responsibilities

• Answer phones in a high-volume call center.
• Create and field client intakes.
• Open cases in the case management software.
• Receive and distribute mail.
• Collect and record police reports.

Skills

Communication

Multitasking

Attention to detail

MS Office

Typing 55 wpm

Team player

Judgment under pressure

Lifting 20 lbs

Tools

MS Outlook

Word

Excel

Job description

Description

The Intake Specialist is responsible for the day-to-day operations of the Intake Department. This person reports directly to the Intake Manager and acts under his or her direction.

Specific Responsibilities:

• Answer phones in high-volume call center
• Create and field client intakes
• Collect and record information from potential clients and open cases in case management software
• Receive and distribute mail
• Collect and record police reports

Requirements

• High volume phone, call center, and/or law firm experience is preferred
• Exceptional communication skills
• Ability to work well under pressure and to exercise good judgment
• Strong attention to detail, organized and able to multitask and prioritize workload
• Strong working knowledge of MS Office
• Ability to 55 wpm
• Must work well in a team atmosphere
• Ability to lift a minimum of twenty pounds

KNOWLEDGE:

Highly proficient in MS Outlook, Word, and Excel.

Basic business practices. Standard clerical and general office administration procedures. High command of English grammar, usage, punctuation, and spelling. Use of computers and related software applications.

SKILLS

Coordination skill to operate a personal computer keyboard to utilize software and other computer programs to create documents.

Coordination skill to operate office phone and headphones.

Coordination skills to operate printers and calculators.