Intake Specialist

Jobtailor; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in Columbus, OH is seeking a detail-oriented administrative assistant to support legal aid services. You will handle client intake, data entry, filing, and communications, ensuring compliant, efficient office operations.

Required are strong Microsoft Office skills, excellent communication, English fluency, and a professional demeanor. Spanish/English bilingual is a plus; high school diploma required; in-office work during training is expected.

Qualifications

• Positive attitude and drive to do things well.
• Ability to prioritize, manage time, meet deadlines.
• Proficient in Microsoft Office (Outlook, Excel, PowerPoint).
• Excellent verbal and written communication.
• English language proficiency essential; Spanish/English bilingual a plus.
• High school diploma or equivalent.

Responsibilities

• Support client intake by answering calls and entering data.
• Review online service applications and refer clients as needed.
• Enter case data and support compliance reporting.
• Meet walk-in applicants and process applications.
• Support reception and maintain a welcoming office.

Skills

MS Office

Client intake

Communication

Time management

Attention to detail

Customer service

Data entry

Bilingual Spanish/English

Legal aid experience

Education

High School Diploma

Tools

Case Management System

Job description

Job Responsibilities

• Directly support the client intake process by answering phone calls, recording necessary information, and entering data into the case management system
• Review online service applications, call potential clients, follow scripts, and refer clients to the appropriate practice group or provide self-help materials
• Enter case data and contribute to required compliance reporting
• Meet with walk-in applicants and facilitate and process applications
• Respond to applicant and client requests via phone, text, and other channels
• File documents at court
• Periodically support the reception desk by answering calls, greeting guests, interacting with vendors and clients, and maintaining a welcoming office environment
• Provide support services for attorneys, including sending requested packets and returning calls to former clients
• Collaborate with staff to achieve organizational goals
• Handle general office work, including incoming and outgoing mail, copying, and sending client information

Requirements

• Positive attitude, go-getter mindset and drive to do things well
• Ability to anticipate needs and navigate problems with a creative, practical approach
• Ability to prioritize workload, manage time and tasks, and meet deadlines in a dynamic environment
• Proficient skills across Microsoft Office Suite, including Outlook, Excel, and PowerPoint
• Effective verbal and written communication with diverse audiences
• Ability to increase efficiencies in individual work and team processes
• Strong work ethic and attention to detail
• Professional customer service experience preferred
• Ability to exercise sound judgment and discretion
• English language proficiency essential
• Spanish/English bilingual skills a plus; additional languages advantageous
• High school diploma or equivalent required
• Prior Legal Aid or related work experience a plus, but not required
• Must be able to work in-office during the first few weeks of employment for training
• Some travel to the courthouse and other offsite locations may be required

Core Competencies

Demonstrates proficiency in client intake processes, data entry, and compliance reporting while providing exceptional customer service. Capable of effectively communicating with diverse audiences and managing multiple tasks in a dynamic office environment.

Highest-signal resume keywords

• Microsoft Office Suite Proficiency
• Client Intake Process Support
• Effective Verbal And Written Communication
• Professional Customer Service Experience
• Bilingual Spanish/English Skills

Hard Skills

• Data Entry
• Compliance Reporting
• Case Management System
• Document Filing
• Office Administration

Soft Skills

• Positive Attitude
• Problem-Solving
• Time Management
• Attention To Detail
• Sound Judgment

Certifications & Qualifications

• High School Diploma Or Equivalent

Industry Keywords

• Legal Aid
• Client Interaction
• Office Environment
• Organizational Goals
• Vendor Interaction