Intake Specialist

Kisling, Nestico & Redick, LLC (KNR); Fairlawn (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Kisling, Nestico & Redick, LLC (KNR) seeks an Intake Specialist to manage day-to-day operations of the Intake Department, reporting to the Intake Manager. The role involves answering phones in a high-volume call center, creating and fielding client intakes, and documenting information in case management software.

The position requires strong communication, teamwork, and the ability to multitask under pressure, with proficiency in MS Office and a typing speed of 55 wpm.

Qualifications

• Exceptional communication skills.
• Ability to work well under pressure and to exercise good judgment.
• Strong attention to detail, organized and able to multitask and prioritize workload.
• High proficiency with MS Office (Outlook, Word, Excel).
• Typing speed of 55 wpm.

Responsibilities

• Answer phones in high-volume call center.
• Create and field client intakes.
• Collect and record information from potential clients and open cases in case management software.
• Receive and distribute mail.
• Collect and record police reports.

Skills

Communication skills

Teamwork

Multitasking

Attention to detail

Typing 55 wpm

Tools

MS Office

MS Outlook

Excel

Word

Job description

Description

The Intake Specialist is responsible for the day-to-day operations of the Intake Department. This person reports directly to the Intake Manager and acts under his or her direction.

Job Type

Full-time

Specific Responsibilities

• Answer phones in high-volume call center
• Create and field client intakes
• Collect and record information from potential clients and open cases in case management software
• Receive and distribute mail
• Collect and record police reports

Requirements

• High volume phone, call center, and/or law firm experience is preferred
• Exceptional communication skills
• Ability to work well under pressure and to exercise good judgmentStrong attention to detail, organized and able to multitask and prioritize workload
• Strong working knowledge of MS Office
• Ability to 55 wpm
• Must work well in a team atmosphere
• Ability to lift a minimum of twenty pounds

KNOWLEDGE

Highly proficient in MS Outlook, Word, and Excel.

Basic business practices. Standard clerical and general office administration procedures. High command of English grammar, usage, punctuation, and spelling. Use of computers and related software applications.

Skills

• Coordination skill to operate a personal computer keyboard to utilize software and other computer programs to create documents.
• Coordination skill to operate office phone and headphones.
• Coordination skills to operate printers and calculators.