Intake & Safety Advocate

Mel Trotter; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Mel Trotter Ministries is seeking a Full-Time Intake Specialist who greets guests, visitors, vendors, and staff with warmth and hospitality. This role supports safety, maintains facility cleanliness, and completes daily reports on a digital platform while collaborating with Triage and Case Management to connect people with services.

Responsibilities include conducting perimeter checks, monitoring security, and using trauma-informed de-escalation to address issues.

Qualifications

• High School Diploma or equivalent required.
• CPR and First Aid certification is preferred.
• Proficient in Microsoft Outlook, Word and Excel.
• Experience in residential care, counseling, or crisis intervention preferred.

Responsibilities

• Ensure and maintain a peaceful, safe environment by patrolling, rounds, perimeter checks, and monitoring security.
• Monitor guest behavior to ensure MTM policies and safety; respond to issues using trauma-informed de-escalation.
• Escort visitors, share information, and assist staff while representing MTM brand with hospitality.
• Assist in clinical areas as needed and support guest activities by coordinating with Triage and Case Management.
• Perform administrative duties with timely and accurate shift and guest paperwork using designated systems.

Skills

Trauma-informed de-escalation

Safety awareness

Guest services

Communication

Perimeter checks

Crisis intervention

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Word

Excel

Job description

Mel Trotter Ministries is seeking a Full-Time Intake Specialist who greets guests, visitors, vendors, and staff with warmth and hospitality. This role supports safety, maintains facility cleanliness, and completes daily reports on a digital platform while collaborating with Triage and Case Management to connect people with services.

Responsibilities include conducting perimeter checks, monitoring security, and using trauma-informed de-escalation to address issues.