Intake Specialist - 2nd shift

Mel Trotter Ministries; Grand Rapids (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Coverage

FSA

403(b) with match

Paid Time Off

Holidays

Employee Assistance Program

Meal Program

Snack Room

Employee Discounts

Professional Development

Job summary

Mel Trotter Ministries is seeking an Intake Specialist - 2nd Shift in Grand Rapids to provide a warm, welcoming presence for guests at the shelter. You will connect guests with services, orient them for the night, and maintain a safe, orderly environment while coordinating with care teams.

The role emphasizes trauma-informed communication, de-escalation, and accurate digital documentation. 4 back-to-back 10-hour shifts on weekdays and weekends with three days off follow an evening schedule.

Qualifications

• High School Diploma or equivalent.
• Proficient with Microsoft Outlook, Word, and Excel.
• CPR/First Aid certification preferred (not required).
• Experience in residential care, counseling, or crisis intervention preferred (not required).

Responsibilities

• Provide a warm, welcoming presence during afternoon/evening shifts.
• Help guests connect with support and orient them for the night.
• Conduct rounds, perimeter checks, and monitor safety and security.
• Use trauma-informed de-escalation and coordinate with medical or law enforcement when needed.
• Document updates for the incoming shift and assist with shelter operations.

Skills

Outlook

Word

Excel

Trauma-informed approach

Education

High School Diploma

Tools

CPR/First Aid (preferred)

Job description

Who We Are

Mel Trotter Ministries is a faith-based, nonprofit organization committed to providing safe shelter and supportive services to individuals experiencing homelessness. We work to create a structured, respectful environment where each person is treated with dignity and care.

Our approach is rooted in compassion, consistency, and accountability, with a focus on meeting immediate needs while supporting long-term stability. Through collaboration and a shared sense of purpose, our team works each day to make a meaningful impact in the lives of those we serve.

What You'll Do

As an Intake Specialist - 2nd Shift, you'll provide a warm, welcoming presence at Mel Trotter Ministries during the afternoon and evening hours. You'll help guests connect with support, feel oriented, and settle in for the night while maintaining a safe, orderly environment. Working closely with Triage Specialists, Case Managers, and other teammates, you'll bring compassion, clear communication, and a steady presence to each interaction.

Required qualifications/skills:

• High School Diploma or equivalent
• Proficient with Microsoft Outlook, Word, and Excel
• CPR/First Aid certification preferred (not required)
• Experience in residential care, counseling, or crisis intervention preferred (not required)

How Your Day Flows

You'll be onsite in Grand Rapids for four back-to-back 10-hour shifts, including Saturdays and Sundays, followed by three consecutive days off. Your shift starts at the entry-welcoming arrivals, answering questions, and guiding people where they need to go. As the evening progresses, you'll help guests locate their assigned beds and navigate shelter spaces.

Throughout your shift, you'll make rounds, complete perimeter checks, monitor cameras, and stay attentive to radio traffic. When tensions arise, you'll use trauma-informed, non-physical de-escalation and coordinate with medical personnel or law enforcement when needed. You'll also help keep storage, showers, and heat treatment areas clean and ready, support the Clinic, Sobering Center, and Detox rooms as requested, and close out your shift with accurate digital documentation and important updates for the incoming team.

Perks That Matter

Medical, dental, and vision insurance; employer-paid life insurance; disability coverage; Flexible Spending Account (FSA); 403(b) with employer match; paid time off and holidays; Employee Assistance Program; paid meals; snack/drink room; employee discounts; and professional development opportunities-plus the chance to make a meaningful impact through a Christ-centered mission.