Intake & Referrals Coordinator - Prevention Programs

Good Shepherd Services, Ltd; New York (NY); On-site; USD 45,000 - 50,000; Full time

Job summary

Good Shepherd Services, Ltd in Brooklyn seeks an Intake Coordinator to manage referrals for Brooklyn prevention programs, monitor utilization, screen callers, and ensure timely placement through PROMIS.

This position reports to the Senior Program Director, works 35 hours weekly at 503 Fifth Ave, and requires a BA (MSW preferred) with 2 years’ child welfare experience; Spanish speaking is a plus, plus outreach to ACS and community resources.

Qualifications

• BA required; MSW or related master's degree preferred.
• 2 years’ experience in child welfare setting required.
• Spanish speaking preferred.
• Knowledge of PROMIS and Connections.
• Experience with SSO-SMP systems a plus.
• Commitment to a strength-based and/or youth development perspective.
• Basic computer skills; Microsoft, Excel and Outlook.

Responsibilities

• Works closely with Brooklyn Prevention Program Directors to ensure referrals meet program requirements and utilization needs.
• Screens telephone and walk-in referrals and assigns them to appropriate program.
• Maintains a shared online referral log system for each program.
• Redirects inappropriate referrals to other resources.
• Follows-up with program on referral status.
• Ensures all referrals have a disposition within 10 days.
• Enters and tracks information into PROMIS database system.
• Registers Advocate cases into PROMIS database system.
• Troubleshoots challenges with Advocate cases.
• Participates in ACS Early Engagement Conferences when possible.
• Initiates, builds and maintains relationships with ACS liaisons and community contacts.
• Participates in community, agency and staff events when necessary.
• Any other duties, where appropriate.

Skills

Spanish speaking

Computer literacy

Education

Bachelor's degree

MSW or related master's degree preferred

Tools

PROMIS

Connections

SSO-SMP systems

Job description

Good Shepherd Services, Ltd in Brooklyn seeks an Intake Coordinator to manage referrals for Brooklyn prevention programs, monitor utilization, screen callers, and ensure timely placement through PROMIS.

This position reports to the Senior Program Director, works 35 hours weekly at 503 Fifth Ave, and requires a BA (MSW preferred) with 2 years’ child welfare experience; Spanish speaking is a plus, plus outreach to ACS and community resources.